Experienced Customer Support Officer-2

Toll Group; Bayan Lepas; On-site; MYR 42,000 - 66,000; Full time

Job summary

Toll Group is seeking an Experienced Customer Support Officer in Bayan Lepas, Malaysia. The role covers maintaining professional customer relationships, supporting account management and transaction processing, and providing product and technical support related to customer interactions.

Responsibilities include liaising with internal/external customers to meet service standards, responding to queries, and resolving issues under defined processes.

Qualifications

• 1–3 years of job-related training and technical or vocational training is required.

Responsibilities

• Develop and maintain professional customer relationships.
• Support account management and transaction processing.
• Provide product and technical support related to customer transactions and feedback.
• Liaise with internal and external customers/stakeholders to meet contractual obligations and service standards.
• Respond to customer queries and resolve issues as defined by processes.

Skills

Customer relationship management

Account management support

Transaction processing

Product and technical support

Stakeholder liaison

Job description

## Experienced Customer Support Officer-2Apply: Bayan Lepas: Full time: Posted Today: R000078784**About Toll Group**At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.comActivities of the team may include: • Develop and maintain effective and professional customer relationships. • Support account management and transaction processing. • Provide product and technical support as it relates to customer transactions, customer feedback and other requests. • Liaise with internal and external customer / stakeholders to ensure contractual obligations are achieved and agreed service standards are met. • Responding to customer queries and resolving issues as defined by customer agreement and relevant processes.\\*Work in rotational shift Morning, Noon and Night - 1 month per shift rotation This is an experienced operational / support role, requiring detailed knowledge of a business process. Assignments are semi-routine in nature, requiring the application and use of previously acquired knowledge. May provide assistance to less experienced staff.Considerable (1-3 years) job-related training and technical or vocational training is required.**What moves you?**At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.To find out more about us visit www.careers.tollgroup.comYou must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.