Executive / Senior Executive - Sales Support

Sunway Marketing Sdn Bhd; Subang Jaya; On-site; MYR 33,000 - 51,000; Full time

Job summary

Sunway Marketing Sdn Bhd is seeking a detail-oriented Sales Support Administrator to handle online, email, and phone sales processes. You will ensure accurate orders and invoices to support customer satisfaction while managing delivery timelines.

The role requires strong organizational skills and the ability to work both independently and as part of a team in a fast-paced environment. You will maintain customer records and assist with sales reporting and data updates.

Qualifications

• Familiarity with JDE System and proficiency in MS Office is advantageous.
• Strong organizational and multitasking skills to manage various administrative tasks efficiently.
• Excellent attention to detail to ensure accuracy in inventory tracking and documentation.
• Good communication skills to liaise effectively with colleagues, customers, and suppliers.
• Ability to work effectively both independently and as part of a team in a fast-paced environment.
• Willingness to learn and adapt to new systems and processes.

Responsibilities

• Handle online, email, and phone sales processes efficiently.
• Ensure accuracy in orders and invoices to maintain customer satisfaction.
• Provide basic customer service support, including answering inquiries and addressing questions.
• Manage order delivery timelines to ensure prompt delivery.
• Compile sales reports and monitor sales performance.
• Process client invoices and manage payment transactions.
• Update databases and maintain accurate customer records.
• Communicate and address customer feedback effectively to enhance customer experience.

Skills

Multitasking

Attention to detail

Communication skills

Independent worker

Team collaboration

Fast-paced

Willingness to learn

Tools

JDE System

MS Office

Job description

Handle online, email, and phone sales processes efficiently.

Ensure accuracy in orders and invoices to maintain customer satisfaction.

Provide basic customer service support, including answering inquiries and addressing questions.

Manage order delivery timelines to ensure prompt delivery.

Compile sales reports and monitor sales performance..

Process client invoices and manage payment transactions.

Update databases and maintain accurate customer records.

Communicate and address customer feedback effectively to enhance customer experience.

Qualifications:

Familiarity with JDE System and proficiency in MS Office is advantageous.

Strong organizational and multitasking skills to manage various administrative tasks efficiently.

Excellent attention to detail to ensure accuracy in inventory tracking and documentation.

Good communication skills to liaise effectively with colleagues, customers, and suppliers.

Ability to work effectively both independently and as part of a team in a fast-paced environment.

Willingness to learn and adapt to new systems and processes.

Your application will include the following questions:

• What's your expected monthly basic salary?
• How much notice are you required to give your current employer?
• Which of the following languages are you fluent in?