Executive, Order Management Solutions (OMS)

DHL Global Forwarding; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company in Johor Bahru is seeking a candidate to manage end-to-end order management for OMS customers. Responsibilities include vendor management, shipment arrangements, and documentation handling. The ideal candidate should have at least a diploma and 2-3 years of experience in the freight forwarding industry. Excellent time management, detail-oriented, and communication skills are essential for thriving in this fast-paced environment. Proficiency in Microsoft Office is a plus.

Qualifications

• At least 2-3 years of experience in the freight forwarding industry.
• Able to work in a fast pace and challenging environment.

Responsibilities

• Manage end-to-end order management for OMS customers.
• Provide Vendor Management service by proactively contacting vendors.
• Follow up with vendors for orders approaching their ship date.
• Receive and process vendor booking requests.
• Arrange shipment in response to specific instructions from customers.
• Handle necessary documentation and ensure timely uploads.
• Ensure system updates with agreed milestones.

Skills

Excellent time management skills

Detail-oriented

Problem-solving skills

Excellent communication skills (written and verbal)

Education

Diploma in any field

Tools

Microsoft Office (Word, Excel & PowerPoint)

Job description

The incumbent is to manage end-to-end order management (purchase order and supplier), provides visibility through data entry update and reporting for OMS customers.

Job Responsibilities:

• Provide Vendor Management service by proactively contacting vendors to acknowledge orders have been received by customer.
• Follow up with vendors for orders approaching their “Ship Date” to ensure they make the bookings with DHL origins using Open Order report.
• Receive and process vendor booking request and also handle the vendor exception (booking and receiving) and request customer approval if required.
• Arrange shipment (FCL, LCL or Air) in response to pre‑agreed instruction or in response to specific instruction from customer.
• Book space and equipment and co‑ordinate delivery of containers from vendors to the designated CY or port or arrange CFS consolidation.
• Handle all necessary documentation received from suppliers and ensure they are uploaded into system or sent to destination as per defined timeline.
• Complete data entry in system from the point of vendor booking, container loading in an accurate and timely manner.
• Ensure system is updated with the agreed milestones with agreed timeframe.
• Arrange additional Value Added Services with operations if required.
• Provide a comprehensive and agreed KPI report if required.
• Provide daily operational reports to meet customer requirement of customer.
• Produce invoices for the management of all DHL services if required.

We are expecting the incumbent to meet these requirements:

• At least Diploma in any field.
• With 2-3 years’ experience in freight forwarding industry.
• Excellent time management skills and the ability to prioritize work.
• Additional skillsets required: detailed oriented, problem‑solving skills, and excellent communication skills (both written and verbal).
• Able to work in a fast pace and challenging environment.
• Proficiency in Microsoft Office (Word, Excel & PowerPoint)
• This position is located in Medini Iskandar, Johor.

We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre‑screening. Thank you for choosing DHL Global Forwarding as your Employer of Choice.