Executive, Order Management

BD; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

Becton, Dickinson and Company is seeking a Customer Order Management professional to execute order processing, coordinate with Planning, Finance, and Logistics, and handle inquiries from distributors and customers. The role requires logistics knowledge, strong English skills, and the ability to work across global time zones.

You will ensure compliance with SOX, ISO 13485, and other regulatory requirements while supporting process improvements and KPI targets.

Qualifications

• Diploma or BS/BA in Business Administration, Statistics, Economics, Logistics or related field.
• Min 3 years’ experience in Customer Order Management.
• Able to work shift hours based on ANZ time zone.
• Knowledge of logistics processes is required.
• Highly customer and business oriented.
• Team player with cross-cultural collaboration.
• Fluent in English; extra Asian language is a plus.
• Excellent interpersonal and communication skills.
• Strong analytical skills and trend identification.
• Innovative and willing to improve processes.
• Tenacious, resilient, and adaptable to time zones.

Responsibilities

• Execute and manage Order Processing transactions accurately and promptly.
• Coordinate with Planning for stock availability.
• Coordinate with Finance for timely credit releases.
• Coordinate with Logistics on special instructions.
• Handle distributors/end customers order inquiries and complaints.
• Run Open Order Status reports for stakeholders as required.
• Coordinate claims for shipping discrepancies and pricing.
• Meet KPI’s, IIG, and Development Plan targets.
• Manage service level agreements with Customer Interface.
• Support cost reduction and process improvement initiatives.
• Ensure SOX, GDPMDS and ISO 13485 compliance.
• Observe safety, health and environmental policies.
• Process instrument repair requests.
• Provide updates to team leads and managers on key issues.
• Train new Customer Service Representatives and Specialists.
• Perform any other tasks as assigned.

Skills

Degree in business

Customer order management

ANZ time zone hours

Logistics knowledge

Customer oriented

Cross-cultural teamwork

English fluency

Interpersonal skills

Analytical skills

Innovative mindset

Tenacity and resilience

Global time zones flexibility

Education

Diploma or BS/BA in Business Administration

Job description

We Are The People Who Give Possibilities Purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Responsibilities

• Execute and manage Order Processing transactions accurately and promptly, including Field Service Contracts billing.
• Co-ordinate with Planning to ensure stock availability as required.
• Co-ordinate with Finance to ensure credit release on time.
• Co-ordinate with Logistics to ensure special instructions are received/ understood, as required.
• Handle distributors/end customers order enquiries/complaints.
• Run Open Order Status reports for distributors/end customers, Finance, Business as required.
• Co-ordinate distributors/end customers claims for shipping discrepancies ie damage, short shipment, over shipment, pricing etc.
• Achieve Key Performance Indicators (KPI’s), Individual Impact Goals (IIG) and meet Development Plan.
• Manage and facilitate the service level agreement applicable to Customer Interface.
• Support service and customer priority strategies.
• Support cost reduction and/ or process improvement initiatives.
• Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other regulatory requirements.
• Comply with all ISO 13485 requirements and BD policies.
• Ensure a safe, healthy and environmentally-friendly workplace by observing Company's rules and procedures. Active involvement in prevention, elimination of potential safety hazards and participation in activities which promotes recycling, replacement and reduction of resource materials.
• Processes instrument repair requests.
• Regularly provides department team lead/manager with relevant information regarding activities, problems, issues related to CSR’s assigned accounts and tasks.
• Provides training to new Customer Service Representatives and Specialists.
• Perform any other tasks as assigned.

Required Knowledge And Skills

• Diploma or BS/BA Business Administration, Statistics, Economics, Logistics or related degree
• At least 3 years’ experience in Customer Order Management
• Able to work shift hours based on ANZ time zone
• Knowledge of logistics processes is a requirement
• Highly customer & business oriented
• A good team player with ability to work cross culture
• Fluent in English. Knowledge of other Asian languages an added asset
• Excellent interpersonal & communication skills
• Analytical skills and ability to identify trends to work with the appropriate channels to drive corrective and preventive actions
• Innovative to challenge conventional practices and suggest better approaches
• Passionate to be tenacious and resilient
• Flexible to work in different global time zones for meetings and calls

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Primary Work Location

MYS Kuala Lumpur - Jalan Kerinchi