Executive, Order Management

Becton Dickinson; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Becton Dickinson in Kuala Lumpur, Malaysia, is seeking a Customer Order Management professional to join our global supply chain team. You will execute order processing, coordinate with planning, finance and logistics, and handle distributor and customer inquiries, aiming for accurate, timely delivery and high service levels.

The role requires a diploma or degree in business, logistics, or related field, at least 3 years in order management, strong English, and excellent communication.

Qualifications

• Diploma or BS/BA in Business Administration, Statistics, Economics, Logistics or related degree.
• 3+ years’ experience in Customer Order Management.
• Able to work shift hours based on ANZ time zone.
• Strong English communication and interpersonal skills.

Responsibilities

• Execute and manage Order Processing transactions accurately and promptly, including Field Service Contracts billing.
• Coordinate with Planning to ensure stock availability as required.
• Coordinate with Finance to ensure credit release on time.
• Coordinate with Logistics to ensure special instructions are received/understood.
• Run Open Order Status reports for distributors/end customers, Finance, Business as required.
• Coordinate distributors/end customers claims for shipping discrepancies (damage, short shipment, etc.).
• Achieve KPI and Development Plan; manage the service level agreement for Customer Interface.
• Support cost reduction and process improvement initiatives and ensure SOX/GDPMDS/ISO13485 compliance.

Skills

English fluency

Interpersonal skills

Analytical thinking

Team player

Education

Diploma/BS in Business Administration/Logistics

Job description

We are the people who give possibilities purposeBD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.Job DescriptionWe are the makers of possibleBD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.Why Join Us?A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.Become a maker of possible with us!Responsibilities:Execute and manage Order Processing transactions accurately and promptly, including Field Service Contracts billing.Co-ordinate with Planning to ensure stock availability as required.Co-ordinate with Finance to ensure credit release on time.Co-ordinate with Logistics to ensure special instructions are received/ understood, as required.Handle distributors/end customers order enquiries/complaints.Run Open Order Status reports for distributors/end customers, Finance, Business as required.Co-ordinate distributors/end customers claims for shipping discrepancies ie damage, short shipment, over shipment, pricing etc.Achieve Key Performance Indicators (KPI’s), Individual Impact Goals (IIG) and meet Development Plan.Manage and facilitate the service level agreement applicable to Customer Interface.Support service and customer priority strategies.Support cost reduction and/ or process improvement initiatives.Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other regulatory requirements.Comply with all ISO 13485 requirements and BD policies.Ensure a safe, healthy and environmentally-friendly workplace by observing Company's rules and procedures. Active involvement in prevention, elimination of potential safety hazards and participation in activities which promotes recycling, replacement and reduction of resource materials.Processes instrument repair requests.Regularly provides department team lead/manager with relevant information regarding activities, problems, issues related to CSR’s assigned accounts and tasks.Provides training to new Customer Service Representatives and Specialists.Perform any other tasks as assigned.Required Knowledge and SkillsDiploma or BS/BA Business Administration, Statistics, Economics, Logistics or related degreeAt least 3 years’ experience in Customer Order ManagementAble to work shift hours based on ANZ time zoneKnowledge of logistics processes is a requirementHighly customer & business orientedA good team player with ability to work cross cultureFluent in English. Knowledge of other Asian languages an added assetExcellent interpersonal & communication skillsAnalytical skills and ability to identify trends to work with the appropriate channels to drive corrective and preventive actionsInnovative to challenge conventional practices and suggest better approachesPassionate to be tenacious and resilientFlexible to work in different global time zones for meetings and callsClick on apply if this sounds like you!Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.To learn more about BD visit: https://bd.com/careersWhy Join Us?To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.To learn more about BD visit https://bd.com/careers.Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.Required SkillsOptional Skills.Primary Work LocationMYS Kuala Lumpur - Jalan KerinchiAdditional LocationsWork Shift