Executive, Operation Ecom

PUMA Gruppe; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading sportswear company in Shah Alam, Malaysia is seeking a professional in eCommerce Retail Operations. Responsibilities include managing platform technology, overseeing fulfillment and order management, and analyzing operational metrics. The ideal candidate will have a Bachelor's degree, 1-2 years of relevant experience, and be proficient in Microsoft Office and SAP. A passion for enhancing customer experience is essential. Join a vibrant team in a diverse and inclusive workplace.

Qualifications

• 1-2 years of experience in Ecommerce Retail Operations preferred.
• Experience with Marketplaces and Systems is a plus.
• Proficiency in Microsoft Office is essential.

Responsibilities

• Manage eCommerce platform technology and backend fulfillment.
• Identify improvements for inventory and order flow.
• Lead projects with stakeholders to execute the eCommerce roadmap.

Skills

Ecommerce Retail Operations

Detail-oriented

Process-oriented mindset

Proficiency in Microsoft Office

Fluent in English

Education

Bachelor's degree in Supply Chain or Business Management

Tools

SAP

JIRA

Confluence

Job description

SPEED & SPIRIT are core values that inspire us at PUMA. We seek candidates who are driven, vibrant, team-oriented, and authentic. Applying for a job at PUMA is simple: click APPLY ONLINE and follow the steps to upload your application.

At PUMA, every application is reviewed by real people committed to fairness, transparency, and equal opportunity, regardless of background, identity, or experience. We do not use automated systems or AI to make hiring decisions. While AI may assist with organizational tasks like scheduling interviews, all hiring decisions are made by humans, ensuring accountability and fairness. We foster an inclusive environment where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

Your Talent

Education: Bachelor's degree in Supply Chain, Business Management, or equivalent.

Professional Experience: 1-2 years in Ecommerce Retail Operations; experience with Marketplaces and Systems is a plus.

IT Skills: Proficiency in Microsoft Office (Excel, PowerPoint); SAP knowledge preferred.

Language Skills: Fluent in English and the local language, both written and oral.

Your Mission

This role ensures systems, processes, and personnel operate efficiently to deliver an exceptional customer experience on PUMA.com and marketplaces. Responsibilities include managing eCommerce platform technology, backend fulfillment, order management, logistics, and customer inquiries. The ideal candidate has a keen eye for detail, a process-oriented mindset, and a passion for technology and value delivery.

Responsibilities include:

• Identifying and implementing improvements for inventory, order flow, returns, and cancellations; owning the Order Management System.
• Managing external development teams via JIRA and Confluence; documenting requirements and performing UAT.
• Ensuring smooth eCommerce fulfillment operations, monitoring payment and fraud systems, and supporting customer service processes.
• Leading projects with local and global stakeholders to execute the eCommerce roadmap.
• Analyzing operational metrics, maintaining documentation, and identifying opportunities for enhancement.

PUMA is an equal opportunity employer, valuing diversity and inclusion across all aspects of employment. We support over 21,000 employees in 51 countries. Our headquarters are in Herzogenaurach, Germany.

Join us to explore the vibrant opportunities in South East Asia with PUMA SEA.