Executive, Industrial Sales Services

SD Guthrie International

Petaling Jaya

Hybrid

MYR 70,000 - 110,000

Full time

5 days ago

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Benefits offered by this job

Flexible benefits

Hybrid work

Learning on demand

Wellness programme

Engagement activities

Sports clubs

Education assistance

Free parking

Shuttle service

Job summary

SD Guthrie International (SDGI) is seeking an Executive, Industrial Sales Services to support the field Sales Team with order processing, credit control, delivery coordination and reporting. The role covers CRM administration, customer registration, product matching and new product registrations to ensure smooth sales operations.

Key duties include managing credit applications, monitoring overdue accounts, coordinating shipments, and ensuring SOP compliance.

Qualifications

Bachelor's degree in business, supply chain, logistics or related field.
3+ years in logistics, transportation operations, supply chain or related roles.
Good understanding of local and international logistics, including shipments and delivery planning.
Familiarity with SAP and logistics systems for order processing and credit control.

Responsibilities

Handle credit applications and monitor delinquent accounts.
Coordinate shipment planning and delivery with BU and logistics teams.
Manage SAP Hybris/CRM activities, SO/SC documentation and auditable records.
Process customer registrations, new product registrations and customer master data updates.

Skills

Planning

Communication

Negotiation

Interpersonal skills

Multitasking

Problem solving

Teamwork

Independent work

SAP familiarity

MS Office

Education

Bachelor's Degree in Business Management

Supply Chain Management

Logistics/Transportation related field

Tools

SAP

MPOB system

Job description

SD Guthrie International (SDGI) produces edible oils, palm oil-based biodiesel, nutraceuticals and other palm oil derivatives for the global market. Driven by a philosophy of “Realizing possibilities, together”, SDGI collaborates closely with customers to develop bespoke solutions, including superior refined oils and fats that are tailor-made to their needs.

At SDGI, we are committed to partnerships focused on your success, exploring every possibility to deliver the right solutions and identify new opportunities. We are dedicated to a future where we achieve the best results together. With a global footprint and extensive network, SDGI offers a rewarding and fulfilling career path for dynamic and vibrant young talents.

Join us today, as we continue to Unlock Nature's Superpowers!

Job Description

The job requires the Executive, Industrial Sales Services to provide the essential back-office support to Sales Team in the field including processing of sales order, credit management, delivery & shipment coordination, customer complaint, system administration and management reporting.

Job Responsibilities

Manage credit application for credible customers from the Credit Committee
Monitor long overdue in debtors account and resolve delinquent account issue within specified period
Ensuring payments are timely received as per remittance advice and as per registered counter party
Coordinate in preparing application of ‘credit release’

System Administrator

Administer CRM system – SAP Hybris
Coordinate in issue pertaining to the usage of Hybris system by sales team
Manage incoming Purchasing Order (PO) from the customers
Manage execution of Sales Order (SO) from issuance of SO, delivery planning up to collection of payment
Ensuring compliance to SOP & company policies
Ensuring Sales Confirmation/Sales Order (SO)/Sales Contracts (SC) to customer is sent in timely manner
Ensuring proper documentation related to SO/SC are well kept and retrievable

Product Matching

Execute collection of necessary documents from potential buyer and internal unit for product matching purpose
Managing product sampling, collate feedback & product analysis result

New Product Registration

Review and execute new product registration process
Ensure SAP Material Code are ready for use in creating a quotation & sales order for a new product in SAP
Log and file all approvals record for audit trails
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New Customer Registration

Prepare Customer Master Data (CMD) for approvals and updating in SAP
Prepare and execute Customer Registration Form (CRF) for new customer
Prepare and update any changes related to customers’ portfolio such as changed in payment term or increased in credit limit (CL)

Shipment & Deliveries

Coordinating with Business Unit (BU) and to provide sales team and customers with shipment and delivery status updates
Maintain close coordination with respective BU’s shipping & logistic
Managing incoming customer inquiries related to export shipment, local deliveries status or products specification

Customer Complaint

Register and review customer complaints
Coordinating in ensuring Corrective Prevention Action Report (CPAR) are processed in timely manner with BU
Ensuring each customer complaint (CC) is being attended in lined with SOP
Monitor progress of customer complaint resolution and update the customer accordingly

Reporting

Monitoring on accounts receivable (AR) and outstanding Contracts (OC)
Ensuring any issues related to AR and OC are attended and resolved

Other scopes

To execute any other tasks from time to tome as required by the Management or Superior

Job Requirements

Bachelor's Degree in Business Management, Supply Chain Management, Logistics, Transportation or a related field.
Minimum 3 years of relevant working experience in logistics, transportation operations, supply chain, manufacturing, customer service or material management.
Good understanding of local and international logistics operations, including shipment coordination, delivery planning and transportation processes.
Familiarity with logistics and operational systems such as MPOB and SAP.
Proficient in Microsoft Office applications, particularly Excel, Word and PowerPoint.
Good planning, coordination and organizational skills to ensure timely shipment and delivery arrangements.
Strong communication, negotiation and interpersonal skills with the ability to coordinate effectively with internal and external stakeholders.
Good problem-solving and decision‑making skills to manage operational challenges and support day‑to‑day business requirements.
Ability to work independently, manage multiple priorities and demonstrate accountability in delivering assigned tasks.
Strong teamwork and stakeholder management skills, with the ability to collaborate across different levels of the organization while maintaining professionalism.

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