Executive Housekeeper

JEN by Shangri-La; George Town; On-site; MYR 80,000 - 120,000; Full time

Job summary

JEN Penang Georgetown by Shangri-La, a world-class hotel designed for today's savvy traveler, seeks an experienced housekeeping leader to uphold the highest standards of cleanliness and presentation for luxury guests.

Located in George Town, a UNESCO site, you will supervise a team, manage budgets, and drive guest satisfaction while mentoring colleagues to sustain the brand’s impeccable service. Strong leadership and attention to detail are essential.

Qualifications

• A degree or diploma in hospitality management, housekeeping, or related fields.
• Certifications in housekeeping operations or hotel management are an advantage.
• Minimum 5–7 years in housekeeping roles, with at least 2 years in a supervisory or managerial position.
• Experience in luxury or upscale hotels is highly preferred.

Skills

Leadership

Attention to Detail

Budgeting & Financial Acumen

Communication

Problem-Solving

Technical Knowledge

Education

Degree or Diploma in Hospitality Management

Certifications in Housekeeping Operations/Hotel Management

Job description

Celebrate the joy of life at JEN Penang Georgetown by Shangri-La, a world-class hotel designed for today's savvy business and leisure traveler, we are seeking resourceful individuals who are in touch with today's evolving environment.

Located in the lively and cultural George Town, JEN Penang Georgetown by Shangri-La is at the centre of it all. The historic city centre – a UNESCO World Heritage Site – is just a short stroll away, past bustling alleyways and charming shophouses. Want to explore further? Direct access to free Central Area Transit shuttle buses, taxis, and trishaws makes getting around a breeze.

Educational Background

• A degree or diploma in hospitality management, housekeeping, or related fields.
• Certifications in housekeeping operations or hotel management are an advantage.

Experience

• Minimum 5–7 years in housekeeping roles, with at least 2 years in a supervisory or managerial position.
• Experience in luxury or upscale hotels is highly preferred.

Skills

• Leadership & People Management: Ability to manage and motivate a team effectively.
• Attention to Detail: Ensuring the highest standards of cleanliness and presentation.
• Budgeting & Financial Acumen: Managing housekeeping budgets and controlling costs.
• Communication: Strong verbal and written communication skills.
• Problem-Solving: Quick thinking to handle guest complaints or operational issues.
• Technical Knowledge: Familiarity with housekeeping equipment, cleaning chemicals, and procedures.

Traits

• High standards of professionalism and integrity.
• Strong organizational abilities.
• Service-oriented mindset to exceed guest expectations

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