EXECUTIVE, HEALTH TOURISM-1

Johor Specialist Hospital; Johor Bahru; On-site; MYR 27,900 - 44,640; Full time

Job summary

Johor Specialist Hospital is seeking a dedicated Customer Service and Frontline Support professional to greet and assist visitors, provide information on services, and liaise with hospitals for patient needs.

The ideal candidate will hold a diploma or degree in a related field and exhibit strong communication and interpersonal skills. Join our dynamic team in delivering world-class healthcare solutions and make a positive impact in our community.

Qualifications

• Strong interpersonal and communication skills when interacting with patients and stakeholders.
• Ability to practice cultural sensitivity and professionalism at all times.
• Effective communication in multiple languages like English, Malay, Indonesian.

Responsibilities

• Greet and assist walk-in visitors and patients at the KPJ Healthcare Lounge.
• Attend to enquiries from local and international patients regarding healthcare services.
• Liaise with KPJ hospitals for appointment scheduling, patient admissions.
• Manage customer flow to maintain efficiency and service quality.
• Maintain accurate records of patient interactions and enquiries.
• Provide immediate assistance and coordinate emergency medical support.

Skills

Interpersonal Skills

Communication Skills

Cultural Sensitivity

Multi-language Proficiency

Education

Diploma or Degree in Hospitality, Business Administration, Healthcare Management

Job description

Job Description

1. Customer Service & Frontline Support

• Greet and assist walk-in visitors and patients at the KPJ Healthcare Lounge.
• Provide courteous and accurate information on KPJ services, hospital offerings, and specialist appointments.
• Act as the primary point of contact for patients requiring assistance or follow-up.
• Ensure a welcoming, professional, and comfortable environment for all visitors.

2. Patient Enquiries & Medical Tourism

• Attend to enquiries from local and international patients regarding healthcare services and medical tourism packages.
• Provide guidance on available hospital packages, treatments, and specialist consultations.
• Promote KPJ services to potential patients and visitors.

3. Coordination & Liaison

• Liaise with KPJ hospitals for appointment scheduling, patient admissions, and transportation arrangements.
• Coordinate with ferry terminal authorities, transport service providers, and international patient liaison officers.
• Ensure smooth handover and transition of patients between locations and services.

4. Operations & Lounge Management

• Manage customer flow to maintain efficiency and service quality.
• Oversee the cleanliness, organization, and readiness of the lounge environment.
• Manage and update promotional materials and information displays.

5. Documentation & Reporting

• Maintain accurate records of patient interactions, enquiries, and feedback.
• Handle documentation and ensure timely submission of daily reports to HQ or relevant departments.
• Track service performance and highlight any operational issues.

6. Emergency Response & Issue Handling

• Provide immediate assistance and coordinate emergency medical support when required.
• Escalate complex or critical issues to appropriate KPJ personnel or management promptly.

7. Communication & Professional Standards

• Demonstrate strong interpersonal and communication skills when interacting with patients and stakeholders.
• Practice cultural sensitivity and professionalism at all times.
• Communicate effectively in multiple languages where necessary (e.g., English, Malay, Indonesian).

Job Requirement

• Diploma or Degree in Hospitality, Business Administration, Healthcare Management, or a related field.

About KPJ Healthcare

KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world‑class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.