Executive GM - Multi-Brand Retail Operations

Private Advertiser; Kuala Lumpur; On-site; MYR 240,000 - 360,000; Full time

Job summary

Private Advertiser in Malaysia seeks a General Manager to lead day-to-day retail operations and drive business excellence across multiple brands and formats. This hands-on leadership role requires a strong on-ground presence, commercial judgment, and the ability to build scalable, disciplined operations with effective SOPs and customer experience standards.

You will coach and develop operational leadership across the portfolio, oversee new store openings, and drive sales growth, productivity,

Qualifications

• Extensive experience managing multi-brand retail operations.
• Strong on-ground presence and commercial judgment.
• Ability to implement disciplined operating frameworks and SOPs.

Responsibilities

• Reports directly to the Group CEO and acts as the operational leader across the retail portfolio
• Serve as the primary point of accountability for retail operations and business excellence across all brands, stores, and operations
• Translate established business, brand, and commercial strategies into disciplined execution plans
• Lead end-to-end retail operations across multiple brands, store formats, and concepts
• Ensure consistent execution of customer experience, service standards, and operational SOPs
• Maintain strong field presence through regular store visits and floor walks
• Take end-to-end responsibility for new store set-up and opening execution
• Drive sales growth, productivity, and profitability across the retail portfolio
• Lead, coach, and develop operational and retail leadership teams
• Design, implement, and continuously improve SOPs, controls, and operating frameworks

Job description

Private Advertiser in Malaysia seeks a General Manager to lead day-to-day retail operations and drive business excellence across multiple brands and formats. This hands-on leadership role requires a strong on-ground presence, commercial judgment, and the ability to build scalable, disciplined operations with effective SOPs and customer experience standards.

You will coach and develop operational leadership across the portfolio, oversee new store openings, and drive sales growth, productivity,