Executive - CEO Transformation Office (Graduate Trainee)

Hong Leong Bank; Kuala Lumpur; On-site; MYR 70,000 - 120,000; Full time

Job summary

Hong Leong Bank is seeking a transformation professional to deconstruct complex operational bottlenecks and design actionable roadmaps. You will map end-to-end processes, enable rapid AI and automation, and track benefits across initiatives.

You will lead cross-functional delivery with business heads and IT squads, quantify ROI, and drive agile changes across the organization. The role emphasizes governance, executive support, and stakeholder alignment.

Qualifications

• Strong numeracy skills and a high aptitude for logical reasoning
• 2–4 years of experience in Management Consulting, Banking Management Associate programs, or High-growth FinTech/Tech Scale-up teams
• Demonstration of a T-shaped competency profile with deep expertise and broad collaboration skills

Responsibilities

• AI & Operational Process Modernization: deconstruct bottlenecks into structured problem statements and actionable plans
• Strategic Project Delivery & Cross-Functional Orchestration: drive end-to-end delivery and align with unit heads and IT squads
• Executive Governance Management Committee Secretariat: prepare agendas, draft papers and minutes for MC meetings

Skills

Numeracy skills

Logical reasoning

Cross-functional collaboration

T-shaped profile

Education

Bachelor’s degree in Business/Finance/Economics/Engineering/CS or related quant field

Job description

If you are looking to excel and make a difference, take a closer look at us…

Responsibilities

1. AI & Operational Process Modernization

• Unstructured Problem Solving: Deconstruct complex, ambiguous business and operational bottlenecks across the Bank into structured, actionable problem statements and execution plans.
• Process Re-engineering & Automation: Map end-to-end workflows, eliminate friction points, and co-design future-state target operating models (TOM) using Lean principles and modern workflow technologies.
• Micro-AI & Quick-Win Enablement: Identify, track, and deploy rapid AI and automation tools (e.g., GenAI, prompt tools, RPA, decisioning engines) to liberate front-line operational capacity.
• Strategic Root-Cause Analytics: Analyze operational failures and high-priority escalation patterns (e.g., CX friction points, process breaks) to synthesize systemic insights and build automated/scalable remedies.

2. Strategic Project Delivery & Cross-Functional Orchestration

• High-Impact Project Execution: Drive end-to-end delivery of strategic transformation initiatives from conceptualization through value realization.
• Cross-Functional Alignment: Partner seamlessly with business unit heads, peer transformation leads, and dedicated matrix IT squads (Architecture & Delivery) to remove execution blocks.
• ROI & Benefits Tracking: Define key performance metrics (FTE capacity freed, cycle-time reduction, cost efficiency) and monitor value capture across transformation projects.
• Agile Change Agent: Facilitate team adoption of digital-first mindsets, rapid prototyping, and automated tools across business units.

3. Executive Governance Management Committee Secretariat

• Serve as the secretariat for the Management Committee (MC). Prepare meeting agendas, draft high-quality papers, and take accurate minutes to ensure clear tracking of all executive decisions and action items.
• Strategic Forums & Offsites: Assist in structuring and facilitating senior management alignment sessions, transformation workshops, and executive offsites.

Skills & Experience We Are Looking For

• Bachelor’s degree in Business, Finance, Economics, Engineering, Computer Science, or a related quantitative field.
• Strong numeracy skills and a high aptitude for logical reasoning are essential.
• 2–4 years of experience within Management Consulting, Banking Management Associate programs, or High-growth FinTech / Tech Scale-up teams.
• Demonstration of a "T-shaped" competency profile—deep expertise in a core area with a broad ability to collaborate across disciplines is highly valued.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Hong Leong Bank ("HLB") stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever‑increasing use of technology, staying attuned to customers needs and desires become even more critical to HLB’s operations. To stay ahead of these dynamic changes,