Activation Executive, Transaction Banking (Contract Basis)

Hong Leong Bank; Subang Jaya; On-site; MYR 28,000 - 47,000; Part time

Job summary

Hong Leong Bank is seeking an Activation Executive (contract) to drive key projects within the Transaction Banking Dept. You will assist in customer migration activities, validate profiles, and support data migration processes.

The role requires communication in Malay and English, MS Office proficiency, and a proactive, integrity-driven approach. Location is in the Subang Jaya/Puchong region, with a focus on timely delivery and cross-team collaboration.

Qualifications

• Proficient in MS Office (Word/Excel/PowerPoint).
• Fluent in Malay and English for communications.
• Demonstrates high integrity and accountability.
• Proactive and well-organized in handling tasks.

Responsibilities

• Assist in Customer Migration Activities for clients.
• Validate company profiles and prepare data for migration.
• Support migration process via inbound calls and email handling.
• Handle outbound customer care calls for migration-related issues.
• Coordinate with Channels, IT, and vendors to resolve customer issues.
• Prepare status reports on migration progress when required.

Skills

Malay language

English language

Integrity & accountability

Proactive approach

Tools

MS Office

Job description

If you are looking to excel and make a difference, take a closer look at us…

Overview

The Activation Executive (contract basis) is responsible for driving key project within the Transaction Banking Dept to ensure timely project delivery.

Responsibilities

• Assist in Customer Migration Activities
• Assist in validating company profiles, and detail information in preparation for data migration
• Assist in Inbound call handling for companies to support migration process
• Assist in email handling specifically for customer migration
• Assist in Outbound customer care calls for clients
• Management of customer issues with Channels, IT and vendor
• Prepare status reports when necessary

Requirements

• Seeking opportunities specifically within the Puchong region
• Proficient in MS Office applications (i.e. Word, Excel, PowerPoint)
• Demonstrates high levels of integrity, accountability, and a proactive approach to tasks
• Able to communicate in Malay & English

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.