Executive, Branch Support Operations

Carsome Sdn Bhd; Iskandar Puteri; On-site; MYR 33,000 - 58,000; Full time

Job summary

CARSOME SDN BHD is seeking a Branch Support Admin to provide end-to-end retail administrative support from order to delivery. You will liaise with customers, banks, and internal teams to ensure smooth processes and timely handovers.

Key duties include performing pre-delivery inspections, coordinating inter-branch vehicle transfers, and updating records in CarTracker and related apps. A valid driving license and 2 years in auto industry are preferred.

Qualifications

• Qualification in SPM / Diploma / Degree (in any discipline).
• Preferably automotive education background.
• Minimum 2 years of experience in the Automotive industry.
• A valid driving license with a clean record and willingness to travel.
• Ability to interact and communicate with individuals at all levels.
• Ability to multitask, prioritize effectively and think fast to resolve situations.
• Ability to work independently as well as within a team.
• Familiarity with JPJ or Puspakom procedures is a plus.

Responsibilities

• Provide retail administrative support to complete a customer’s order to delivery journey.
• Liaise with customers, banks/financial institutions, and internal stakeholders.
• Coordinate vehicle handover, inspections, and transport between branches.
• Perform pre-delivery inspections and prepare vehicles for test drives.
• Manage vehicle transfer logistics and stock checks across branches.
• Document and update records using internal systems (AppSheet, CarTracker, TMS).
• Support branch operations and assist Branch Operations, Assistant Managers.

Skills

Communication skills

Multitasking

Time management

Teamwork

Driving license

Education

SPM / Diploma / Degree

Job description

PERMANENT - FULL TIME

Job Description

Job Title

Branch Support Admin

Work Location

About You

Your focus is to provide retail administrative support to complete a customer’s journey from order up until delivery. You will need to liaise with external parties including customers and banks/FI as well as networking with internal stakeholders to complete the processes. Your direct report would be the designated Branch Operations, Assistant Managers.

Your Day-to-Day

Vehicle Handover & Inspection

• Conduct Pre-Delivery Inspections (PDI)
• Perform inbound and outbound inspections on all EC to EC transfer cars and update records accordingly.
• Vehicle Maintenance & Upkeep
• Prepare vehicles for test drives, including post-test drive inspections and required touch-ups.
• Puspakom B5 / B7 re-inspection is conducted within the stipulated timeline to prevent expiry.
• Coordinate Car Wash or USP. Update AppSheet.
• Monthly stock counts to ensure vehicle inventory accuracy.
• Update CarTracker(C2B) before and after every collection to prevent discrepancies.
• Tag keys accurately based on vehicle number plates for easy tracking.
• Pre-collection preparation: Verify vehicle availability, park cars according to the Logistics team listing, and arrange transport from branches to the yard.
• Conduct PDI during dealer car collection from the yard.
• Transport cars from yard to branch for dealer pickup.
• Receive and facilitate car handovers from different branches.

Vehicle Transfer & Logistic Coordination

• Work closely with the Logistics team to facilitate inter-branch vehicle transfers.
• Self-collect and arrange Value Car photoshoots, especially for East Malaysia (EM) branches.
• CMS transfer store requests and manage inbound/outbound movements through TMS (Transport Management System).
• Loading/unloading vehicles onto trailers for inter-branch movement. Update CarRetailer App.

Your Know-How

• Qualification in SPM / Diploma / Degree (in any discipline).
• Preferably candidates possess some level of Automotive Education.
• Minimum 2 years of experience working in the Automotive industry.
• A valid driving license with a clean record and willingness to travel.
• Ability to interact and communicate with individuals at all levels.
• Ability to multitask, prioritize effectively and think fast to resolve challenging situations.
• Ability to work independently as well as within a team to support each other.
• A quality-first mentality in upholding CARSOME' s fleet quality standards.
• Familiarity with the JPJ or Puspakom’s procedure will be a plus point.

[phone]
[e-mail]

carsome.my

CARSOME SDN BHD (201401025864)

KYM Tower, Level 9

Job Snapshot

Updated Date

18.09.2026

Job ID

J00658

Department

BRANCH OPS

Location

Employee Type

PERMANENT - FULL TIME

About Us

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With presence across Malaysia, Indonesia, Thailand and Singapore, we aim to digitalize the region’s used car industry by reshaping and elevating the car buying and selling experience.

CARSOME provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient.

Vision

To create the most trusted vehicle ownership ecosystem powered by technology & data.

Mission

To provide our customers with peace of mind through the entire lifecycle of their pre-owned vehicle ownership experience.