Ticketing & Reservations Specialist

Abadi Aviations Services; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Abadi Aviations Services in Bukit Bintang, Kuala Lumpur is seeking a ticketing and customer service professional to manage airline inquiries, issue tickets, and assist travel agents. You will quote airfares, process ticketing requests, and maintain accurate sales records.

The role focuses on delivering high-quality service, ensuring compliance with airline rules, and providing timely follow-up to customers and agents.

Qualifications

• Experience in airline ticketing and sales
• Ability to handle customer enquiries by phone or email
• Strong communication and problem solving skills

Responsibilities

• Deliver highest standard of customer service via phone.
• Handle enquiries regarding airline products and services professionally.
• Issue tickets ensuring airline rules are followed and requests are met.
• Support travel agents with enquiries and bookings.
• Quote airfares and related tour fares to clients.
• Prepare and file ticketing documents and reports on sales performance.
• Attend to duties related to ticketing operations as assigned.

Skills

Customer service

Communication

Ticketing knowledge

Education

Diploma in Travel & Tourism

Tools

Ticketing software (Amadeus)

Fare quoting systems

Job description

Abadi Aviations Services in Bukit Bintang, Kuala Lumpur is seeking a ticketing and customer service professional to manage airline inquiries, issue tickets, and assist travel agents. You will quote airfares, process ticketing requests, and maintain accurate sales records.

The role focuses on delivering high-quality service, ensuring compliance with airline rules, and providing timely follow-up to customers and agents.