Executive Accounts Receivable

DKSH; Kuala Lumpur; Presencial; MYR 70.000 - 110.000; Jornada completa

Descripción de la vacante

DKSH is seeking a Credit Control Executive/Senior Executive to drive disciplined end-to-end A&P clearing, ageing, and dispute resolution for DKSH Singapore operations. You will lead data extraction, validation, and reporting while coordinating with BU, GL, and BPO teams to ensure accurate audit trails.

The role involves monitoring Exceedra outputs, resolving postings, and improving controls. Strong Excel, SAP AR, and English skills are essential; Mandarin preferred for stakeholder interactions.

Formación

• Must have experience in Accounts Receivable and credit control operations.
• Proficient in data analysis, reconciliation, and AP/AR workflow understanding.
• Experience with SAP AR modules and Exceedra is highly advantageous.

Responsabilidades

• Own end-to-end A&P U-aging monitoring and clearance with data extraction, validation, analysis, and reporting.
• Proactively follow up on overdue A&P balances, disputes, credit notes, and refunds.
• Investigate incorrect postings and reverse entries with BU, GL, and BPO teams.
• Track AR account parking items, validate deductions, and drive full clearance with stakeholders.
• Coordinate with BU and Finance on P&L charge proposals for long-aged A&P items.
• Monitor Exceedra reports, raise system tickets, and drive root-cause resolution.
• Issue Credit Notes for approved A&P invoices with BU/customer submissions.
• Maintain A&P trackers, matrices, and logs for data integrity and transparency.
• Drive process improvements through automation and standardisation.
• Support audits and management reporting with clear A&P positions.
• (Senior Executive) Guide junior team members in issue analysis and stakeholder communication.
• (Senior Executive) Review outputs and support process reviews and control enhancements.

Conocimientos

Accounts Receivable

Credit control

Data analysis

Excel proficiency

English communication

Mandarin preferred

Educación

Diploma or GCE A Levels in Accounting/Finance

Herramientas

SAP AR module

Exceedra

ERP systems

Descripción del empleo

About the Role

The Credit Control Executive / Senior Executive is a key contributor within DKSH's Central Finance Services team, responsible for driving disciplined and accurate end-to-end management of Advertising and Promotion (A&P) clearing, ageing integrity, and dispute resolution. This role directly supports financial risk containment and data transparency across DKSH's Singapore operations.

What You Will Deliver

• Own end-to-end A&P U-aging monitoring and clearance, including data extraction, validation, analysis, reporting, and structured follow-up with Business Units (BU) and relevant stakeholders.
• Proactively follow up on overdue A&P balances, dispute cases, credit notes, and refunds to ensure timely resolution and clear audit trails.
• Investigate and resolve incorrect postings and reverse entries, including Exceedra-related mismatches, in close coordination with BU, Claims, General Ledger (GL), and Business Process Outsourcing (BPO) teams.
• Track and manage main Accounts Receivable (AR) account parking items, validate deduction details, and drive full clearance in partnership with BPO teams or customers.
• Coordinate with BU and Finance stakeholders on Profit and Loss (P&L) charge proposals for long-aged or non-recoverable A&P items, supported by documented analysis and evidence.
• Monitor daily Exceedra Success and Error reports, raise and manage system tickets, and follow through until root cause resolution is achieved.
• Issue Credit Notes for approved A&P invoices based on validated BU or customer submissions, ensuring accuracy and full system alignment.
• Maintain and update A&P trackers, matrices, and control logs to uphold data integrity, version control, and operational transparency.
• Drive continuous process improvement through simplification, standardisation, and enhanced use of automation and system capabilities.
• Support audits, internal reviews, and management reporting by delivering clear, defensible, and well-documented A&P positions.
• (Senior Executive) Serve as a subject-matter reference point for A&P clearing, U-aging logic, and Exceedra processing, guiding and supporting junior team members in issue analysis and stakeholder communication.
• (Senior Executive) Review team work outputs for accuracy, completeness, and control compliance, and support the Credit Control Manager in process reviews, control enhancements, and change initiatives.
• Administrative duties and coordination tasks as required.

What You Bring

• Minimum Diploma or GCE 'A' Level in Accounting, Finance, or a related discipline.
• Executive: Minimum 1 year of experience in Accounts Receivable, collections, credit control, or related finance operations.
• Senior Executive: Minimum 3 years of relevant AR and credit control experience, with demonstrated experience in guiding, reviewing, or coordinating the work of others.
• Proficient in Microsoft Excel and Office tools, with the ability to manage large data sets, trackers, and reconciliations effectively.
• Working knowledge of SAP AR modules; experience with Exceedra or similar A&P systems is a strong advantage.
• Sound understanding of AR ageing, deductions, A&P mechanics, and clearing logic.
• Strong analytical and problem-solving capability, with attention to detail and a root-cause approach to issue resolution.
• Clear and structured communicator, able to engage BU, Finance, BPO, and system teams with professionalism.
• Proficient in English (written and spoken); proficiency in Mandarin is preferred given stakeholder and customer interaction requirements.
• Demonstrates an ownership mindset, with the ability to adapt to process changes, remain calm under pressure, and deliver consistently in a control-driven environment.

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Finance.