Events & Catering Sales Associate

Shangri-La Hotel Kuala Lumpur; Kuala Lumpur; On-site; MYR 42,000 - 72,000; Full time

Job summary

Shangri-La Hotel Kuala Lumpur is seeking a dynamic Catering Sales professional to drive departmental goals and contribute to revenue targets for corporate, social, government, and association segments.

You will monitor revenue streams, identify upselling opportunities, and actively promote the hotel's catering and event services. The role involves site inspections, cross-selling facilities, forecasting, market research, and building strong client relationships across departments.

Qualifications

• College graduate or Diploma in Hotel Management.
• Minimum 1 year of relevant work experience is an advantage.
• Proficiency in English and Bahasa Malaysia.
• Pleasant personality with strong interpersonal skills.
• Flexible and adaptable in a dynamic work environment.
• Demonstrated leadership potential.
• Strong competencies in business development, administration, communication and event management.

Responsibilities

• Achieve departmental goals and contribute to catering revenue targets.
• Monitor account revenue and business production for corporate, social, government, and association segments.
• Identify and maximize upselling opportunities.
• Attend promotional events and actively promote the hotel's catering and event services.
• Conduct site inspections for prospective clients and events.
• Cross-sell hotel facilities and services, including other Shangri-La properties where applicable.
• Assist with catering revenue forecasting and business planning.
• Conduct market research and monitor competitor activities.
• Maintain accurate client profiles and utilize the Delphi account management system.
• Build and maintain strong client relationships through effective communication and sales activities.
• Collaborate closely with Sales and Events teams during negotiations and event planning.
• Attend pre-event and post-event meetings and perform post-event follow-up.
• Foster positive working relationships across departments.
• Ensure awareness of hotel hygiene and food safety standards.
• Undertake additional duties and special projects as assigned.

Skills

Business development

Administration

Communication

Event management

Leadership

Interpersonal skills

English proficiency

Bahasa Malaysia proficiency

Education

Diploma in Hotel Management

Tools

Delphi account management system

Job description

Shangri-La Hotel Kuala Lumpur is seeking a dynamic Catering Sales professional to drive departmental goals and contribute to revenue targets for corporate, social, government, and association segments.

You will monitor revenue streams, identify upselling opportunities, and actively promote the hotel's catering and event services. The role involves site inspections, cross-selling facilities, forecasting, market research, and building strong client relationships across departments.