Events & Catering Sales Associate

Shangri-La Group; Kuala Lumpur; On-site; MYR 50,000 - 84,000; Full time

Job summary

Shangri-La Kuala Lumpur is seeking a dynamic Catering Sales professional to drive revenue, build client relationships, and coordinate events. You will monitor segments across corporate, social, government, and associations, while identifying upsell opportunities and collaborating with Sales and Events teams.

The role requires a college degree in hotel management or equivalent, strong English and Bahasa Malaysia, and leadership potential in a fast-paced hospitality environment.

Qualifications

• College graduate or Diploma in Hotel Management.
• Minimum 1 year of relevant work experience is an advantage.
• Proficiency in English and Bahasa Malaysia.
• Pleasant personality with strong interpersonal skills.
• Flexible and adaptable in a dynamic work environment.
• Demonstrated leadership potential.
• Strong competencies in business development, administration, communication, and event management.

Responsibilities

• Achieve departmental goals and contribute to catering revenue targets.
• Monitor account revenue and business production for corporate, social, government, and association segments.
• Identify and maximize upselling opportunities.
• Attend promotional events and actively promote the hotel's catering and event services.
• Conduct site inspections for prospective clients and events.
• Cross-sell hotel facilities and services, including other Shangri-La properties where applicable.
• Assist with catering revenue forecasting and business planning.
• Conduct market research and monitor competitor activities.
• Maintain accurate client profiles and utilize the Delphi account management system.
• Build and maintain strong client relationships through effective communication and sales activities.
• Collaborate closely with Sales and Events teams during negotiations and event planning.
• Attend pre-event and post-event meetings and perform post-event follow-up.
• Foster positive working relationships across departments.
• Ensure awareness of hotel hygiene and food safety standards.
• Undertake additional duties and special projects as assigned.

Skills

Interpersonal skills

Leadership potential

Business development

Administration

Communication

Event management

Education

College graduate or Diploma in Hotel Management

Job description

Shangri-La Kuala Lumpur is seeking a dynamic Catering Sales professional to drive revenue, build client relationships, and coordinate events. You will monitor segments across corporate, social, government, and associations, while identifying upsell opportunities and collaborating with Sales and Events teams.

The role requires a college degree in hotel management or equivalent, strong English and Bahasa Malaysia, and leadership potential in a fast-paced hospitality environment.