EV Showroom Sales & Experience Advisor

TESLA ENTERPRISE SDN. BHD.; Selangor; On-site; MYR 40,000 - 67,000; Full time

Job summary

Tesla Advisor role in Malaysia showroom offers an immersive customer experience from first contact through to purchase decisions. You will greet guests, share product knowledge, and schedule test drives, driving both satisfaction and sales in a dynamic retail setting.

The position starts as a contract with extensive training and guidance, with a clear path to potential full-time conversion as you grow with the brand and our mission to accelerate the world’s transition to sustainable energy.

Qualifications

• Customer service experience required.
• Excellent communication in English and local language.
• Self-starter with strong time management and attention to detail.
• Able to manage multiple tasks and meet deadlines.
• Passionate about EVs and sustainable energy.

Responsibilities

• Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
• Help drive business and maximize sales through customer service, product knowledge, merchandise presentation and promotion.
• Implement all operational policies and procedures in order to satisfy the needs of the customer while helping Tesla achieve its goals.
• Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile
• Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda
• Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners
• Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential
• Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management

Skills

Customer service

Sales mindset

Communication

Time management

Job description

Tesla Advisor role in Malaysia showroom offers an immersive customer experience from first contact through to purchase decisions. You will greet guests, share product knowledge, and schedule test drives, driving both satisfaction and sales in a dynamic retail setting.

The position starts as a contract with extensive training and guidance, with a clear path to potential full-time conversion as you grow with the brand and our mission to accelerate the world’s transition to sustainable energy.