ERP & Manufacturing Systems Support Analyst

Chin Hin Group Berhad

Selangor

On-site

MYR 67,000 - 112,000

Full time

14 days+

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Job summary

Chin Hin Group Berhad in Malaysia is seeking a System Support Analyst to provide technical and functional support for ERP and manufacturing systems. You will troubleshoot issues, assist users, maintain configurations, and coordinate with IT teams or vendors to resolve problems.

The ideal candidate combines technical troubleshooting skills with strong business understanding to support operational users effectively.

Qualifications

Bachelor’s degree in IT, CS, Business Information Systems, or related field.
2–5 years of experience in system support, ERP and manufacturing systems preferred.
Strong troubleshooting and analytical skills.
Basic understanding of databases and SQL queries is an advantage.
Understanding of system integrations and data flows is a plus.
Good communication skills with both technical and non-technical users.
Ability to work independently and manage multiple issues simultaneously.
Strong documentation and organizational skills.

Responsibilities

System Support & Troubleshooting: Provide first and second-level support for internal business systems including ERP and manufacturing systems.
Diagnose, troubleshoot, and resolve system issues reported by users.
Investigate system errors, data inconsistencies, and process failures.
Escalate complex issues to internal development teams or external vendors when necessary.
User Support: Assist users with system-related inquiries, system usage, and troubleshooting.
Provide guidance and support to users in departments such as finance, operations, warehouse, and manufacturing.
Conduct user training and prepare user guides when required.
Monitor system performance and ensure system availability.
Support routine system maintenance activities, including upgrades, patches, and configuration changes.
Ensure system data integrity and assist with data corrections when necessary.
Incident & Ticket Management: Manage and track support tickets through the service desk system.
Ensure issues are documented and resolved within defined SLAs.
Maintain proper documentation of issues, resolutions, and system changes.
Business Process Support: Understand key business workflows such as order processing, inventory, production, and finance transactions.
Assist in identifying system improvements to enhance operational efficiency.
Work with business users to gather requirements for system enhancements.
Coordinate with internal IT teams, developers, and external vendors to resolve technical issues.
Support system testing for new features, patches, or upgrades.
Participate in system improvement and implementation projects when required.