ERP Application Support Lead — Customer Success

FlexSystem (M) Sdn Bhd

Petaling Jaya

On-site

MYR 180,000 - 280,000

Full time

14 days+

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Job summary

FlexSystem (M) Sdn Bhd in Malaysia is seeking a System Application Support Lead to helm the customer support function, drive service excellence, and build long-term client relationships across ERP implementations.

You will lead the Application Consultant and Business Analyst, manage escalations, collaborate with implementation and technical teams, and identify opportunities for system enhancements and additional services.

Qualifications

Bachelor's Degree in IT/CS or related discipline.
10–15 years of ERP implementation or ERP support experience.
Proven leadership and customer relationship management.
Excellent English communication.

Responsibilities

Lead and manage the Application Consultant and Business Analyst to deliver quality customer support.
Act as the main escalation point for customer enquiries, issues and service requests.
Build and maintain strong relationships with key customers and understand their needs.
Lead customer follow-ups and health checks to ensure satisfaction and success.
Identify opportunities for system enhancements and services, and collaborate with Business Development.
Coach and mentor team members to improve capabilities.
Report to HQ on customer support, team performance and opportunities.