ENVOY, CCX ADMINISTRATION

KPJ Selangor Specialist Hospital; Kajang; Sur place; MYR 28 000 - 37 000; Plein temps

Résumé du poste

KPJ Selangor Specialist Hospital in Kajang, Malaysia, seeks a Customer Service professional for its Call Center. You will handle WhatsApp and email enquiries, assist frontline service, and prepare reports while updating appointment details in Excel.

The role requires 1–2 years in customer service, fluent English, good interpersonal skills, and IT literacy with Windows. Independent and team-friendly temperament is essential for daily tasks.

Qualifications

• Minimum SPM qualification.
• Experience in nursing or public relations preferred.
• 1–2 years in customer service.
• Fluent in spoken and written English.
• IT literate with Microsoft Windows.
• Independent, proactive and self-motivated.
• Polite, hardworking and thoughtful.

Responsabilités

• Reply to enquiries from WhatsApp and Email.
• Update patient details in Excel reports.
• Assist front desk and operators during staff shortages.
• Distribute complaints to relevant departments and track responses.

Connaissances

Customer service

Interpersonal skills

English fluency

IT literacy

Microsoft Windows

Independence

Politeness

Initiative

Formation

SPM

Outils

Microsoft Windows

Description du poste

1) SUMMARY OF DUTIES

Responsibleinassistingattending to and compile information on customer complaints/feedback,assistingfrontline service, telephone operator service,preparing telephone roster,clinic service and preparation of necessary reports.

2) JOB DESCRIPTION

Call Center

• Toreply to enquiries from WhatsApp (Marcomm & CCX)andEmail.

• To update in group task force CCX if any complaint received.

• Sentpatient’s detailto CA, lab,Xray, physiotherapy,HSUfor appointment.

• Toupdate patient detail in excel report.

• Follow up with CA for pts appointmentFomina.

• To update appointment enquiries lead inexcel(weekly).

• Checkingnew package with marcomm.

• To updatenew packagewithCCX teamcheck & study terms & condition for every new package.

Complaint Received

• Printoutthe complaintfrom email or others social media to distribute to the relateddepartment.

• Get chronology from HOSof respective department.

• Attendingto verbal / face to facecomplaintsandupdatestoMs.Maggie& teams.

CCX Portal

• To check ccx survey portal.

• To update ccx survey portal report to HOS dept who not yet achieve 30 surveys.

• Key in CSI and NPS survey.

Assist

• Assistfront deskandoperator ifshortage of staff.

In Patient Visit

• Checking and preparing patient’s birthday /long staypatient /vippatient (inpatient/outpatient).

• Key in the visited In-patient detail in excel.

Sent Document to HR / Finance

• Otherad-hoc taskassignsby Superior.

Adhoc

• Social Media.

• Check on social media #kpjkajang (Twitter,TikTok,Instagram).

• Check google reviews.

• Make DIY present for kids.

• Preparethings for any event or festive.

• Decoration forChinese New Year, Hariraya, Merdeka,Deepavali, Christmas.

• Shopping for decoration things & event’s things.

• Lead/conduct KPJ Cares members day every 1stSaturdayof the months.

• Follow up withPn. LindaHQfor any latest update about KPJ Cares Apps.

• Taking care ofCCX’sasset book (balloon pumps, wheel spinner).

• Stock up balloons forinpts/outptsbirthday.

3) JOB REQUIREMENT

• Minimum SPM.

• Preferably with relevant experience related to nursing and Public Relations.

• 1 year or 2years’ working experiencein Customer Service.

• Good interpersonal, communication skill and fluent in both spoken and written English.

• IT literate with knowledge of Microsoft Windows.

• Posses good personality.

• Working with less supervision, mature, independent witha strong senseof self-initiative and motivation.

• Polite, hardworking and thoughtful.