Enterprise Service & Solutions Delivery Lead

TIME dotCom Berhad; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Wellness account for health needs

Employee assistance program

Learning & growth opportunities via LD

Cash rewards for certifications and up

Job summary

TIME dotCom Berhad is seeking a Technical Service Manager to lead the Enterprise post-sales organisation in Malaysia. You will bridge Product, Solutions, Service Delivery, Operations and Strategic Partnerships to ensure service readiness and commercialisation of the Enterprise portfolio.

You will drive strategic initiatives to enhance customer experience, operational efficiency and business performance, supporting long-term growth of the Enterprise segment.

Qualifications

• Bachelor degree in IT, CS, Engineering or related field.
• 10–15 years of experience in Enterprise ICT, Telecommunications, Cloud or Cybersecurity.
• Strong understanding of enterprise networking, cloud, managed services and cybersecurity.
• Demonstrated ability to translate business objectives into operational execution.
• Strong commercial acumen with ability to balance customer, operational and business priorities.
• Excellent stakeholder management, communication and presentation skills.

Responsibilities

• Identify opportunities to improve customer experience, operational efficiency and service quality of enterprise top accounts.
• Lead strategic projects from planning through execution with stakeholder alignment.
• Provide technical leadership across Enterprise products and managed services.
• Ensure operational readiness for new products, services and technology introductions.
• Drive service lifecycle management and continuous service improvement.
• Act as primary coordination point across Product, Solutions, Service Delivery, Operations, Sales and Strategic Partnerships.
• Establish governance, operating models and standard processes for execution consistency.
• Develop and monitor KPIs, dashboards and governance frameworks.
• Drive automation, standardisation and process optimisation across post-sales.
• Build relationships with internal stakeholders, strategic partners and executive management.
• Present recommendations, business cases and progress updates to senior leadership.
• Represent the Enterprise organisation in strategic engagements with partners and customers.

Skills

Enterprise networking

Cloud

Managed services

Cybersecurity

Business objectives

Stakeholder management

Communication

Influence without authority

Education

Bachelor degree in Information Technology, Computer Science, Engineering or related

Job description

TIME dotCom Berhad is seeking a Technical Service Manager to lead the Enterprise post-sales organisation in Malaysia. You will bridge Product, Solutions, Service Delivery, Operations and Strategic Partnerships to ensure service readiness and commercialisation of the Enterprise portfolio.

You will drive strategic initiatives to enhance customer experience, operational efficiency and business performance, supporting long-term growth of the Enterprise segment.