Technical Service Manager

TIME dotCom Berhad; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Wellness account for health needs

Employee assistance program

Learning & growth opportunities via LD

Cash rewards for certifications and up

Job summary

TIME dotCom Berhad is seeking a Technical Service Manager to lead the Enterprise post-sales organisation in Malaysia. You will bridge Product, Solutions, Service Delivery, Operations and Strategic Partnerships to ensure service readiness and commercialisation of the Enterprise portfolio.

You will drive strategic initiatives to enhance customer experience, operational efficiency and business performance, supporting long-term growth of the Enterprise segment.

Qualifications

• Bachelor degree in IT, CS, Engineering or related field.
• 10–15 years of experience in Enterprise ICT, Telecommunications, Cloud or Cybersecurity.
• Strong understanding of enterprise networking, cloud, managed services and cybersecurity.
• Demonstrated ability to translate business objectives into operational execution.
• Strong commercial acumen with ability to balance customer, operational and business priorities.
• Excellent stakeholder management, communication and presentation skills.

Responsibilities

• Identify opportunities to improve customer experience, operational efficiency and service quality of enterprise top accounts.
• Lead strategic projects from planning through execution with stakeholder alignment.
• Provide technical leadership across Enterprise products and managed services.
• Ensure operational readiness for new products, services and technology introductions.
• Drive service lifecycle management and continuous service improvement.
• Act as primary coordination point across Product, Solutions, Service Delivery, Operations, Sales and Strategic Partnerships.
• Establish governance, operating models and standard processes for execution consistency.
• Develop and monitor KPIs, dashboards and governance frameworks.
• Drive automation, standardisation and process optimisation across post-sales.
• Build relationships with internal stakeholders, strategic partners and executive management.
• Present recommendations, business cases and progress updates to senior leadership.
• Represent the Enterprise organisation in strategic engagements with partners and customers.

Skills

Enterprise networking

Cloud

Managed services

Cybersecurity

Business objectives

Stakeholder management

Communication

Influence without authority

Education

Bachelor degree in Information Technology, Computer Science, Engineering or related

Job description

We are looking for a skilled and passionate Technical Service Manager to join our business transformation & operations team at TIME. In this critical role, you will be responsible for driving business and technical ownership across the Enterprise post-sales organisation. The role bridges Product, Solutions, Service Delivery, Operations and Strategic Partnerships to ensure successful execution, service readiness and commercialisation of the Enterprise portfolio.

Beyond operational delivery, this role is expected to lead strategic initiatives that improve customer experience, operational efficiency and business performance while supporting the long-term growth of the Enterprise business.

• Identify opportunities to improve customer experience, operational efficiency and service quality of the enterprise top accounts.
• Lead strategic projects from planning through execution while ensuring alignment across stakeholders.
• Provide technical leadership across Enterprise products and managed services.
• Ensure operational readiness for new products, services and technology introductions.
• Drive service lifecycle management and continuous service improvement.
• Act as the primary coordination point across Product, Solutions, Service Delivery, Operations, Sales and Strategic Partnerships.
• Establish governance, operating models and standard processes to improve execution consistency.
• Develop and monitor KPIs, operational dashboards and governance frameworks.
• Drive automation, standardisation and process optimisation across the post-sales organisation.
• Build strong relationships with internal stakeholders, strategic partners and executive management.
• Present recommendations, business cases and progress updates to senior leadership.
• Represent the Enterprise organisation in strategic engagements with partners and key customers where required.

To be considered, you’ll need:

• Education: Bachelor degree in in Information Technology, Computer Science, Engineering or a related discipline.
• Experience: Ideally possess 10–15 years of experience within Enterprise ICT, Telecommunications, Cloud or Cybersecurity.
• Skills:
• Strong understanding of enterprise networking, cloud, managed services and cybersecurity.
• Demonstrated ability to translate business objectives into operational execution.
• Strong commercial acumen with the ability to balance customer, operational and business priorities.
• Excellent stakeholder management, communication and presentation skills.
• Proven ability to influence without direct authority and drive organisation-wide initiatives.

Our Commitment to YouAt Time, we believe great work deserves great support. Here’s what you can look forward to when you join us:

• Comprehensive medical coveragefor you and your immediate family, including outpatient care, hospitalisation, dental and optical benefits.
• Wellness supportwith an annual spending account for health-related needs, alternative treatments, or even paid-up premiums for personal insurance.
• Employee assistanceduring life’s big moments, from celebrations to times of bereavement.
• Learning & growth opportunitiesthrough dedicated time for learning, access to LinkedIn Learning and rewards for upskilling.
• Cash rewardsfor recognised certifications and full reimbursement for up to two approved professional memberships each year.

*Only shortlisted candidates will be notified.

TIME dotCom, based in Shah Alam, is a telecommunications provider specializing in connectivity, data center, cloud, and managed services. We offer Malaysia's fastest 100% pure fiber broadband, supported by our nationwide Cross Peninsular Cable System, with investments in international submarine cable systems for global reach. We provide secure, carrier-neutral data centers and serve as a gateway for international businesses to Southeast Asia.

TIME dotCom is driven by a two-decade commitment to connecting Malaysians and the world, offering innovative solutions and maintaining transparency. Our mission is to be the best-in-class telecommunications provider in Malaysia and beyond.

TIME dotCom, based in Shah Alam, is a telecommunications provider specializing in connectivity, data center, cloud, and managed services. We offer Malaysia's fastest 100% pure fiber broadband, supported by our nationwide Cross Peninsular Cable System, with investments in international submarine cable systems for global reach. We provide secure, carrier-neutral data centers and serve as a gateway for international businesses to Southeast Asia.

TIME dotCom is driven by a two-decade commitment to connecting Malaysians and the world, offering innovative solutions and maintaining transparency. Our mission is to be the best-in-class telecommunications provider in Malaysia and beyond.