Enterprise Service Manager: Customer Success & Incidents

Singtel Group; Kuala Lumpur; On-site; MYR 70,000 - 100,000; Full time

Job summary

Singtel Group is seeking a passionate Service Manager for their Kuala Lumpur office. You will be the primary operational contact for enterprise customers, ensuring high service quality and driving continuous improvements in service delivery.

The ideal candidate should have a strong background in telecommunications, with expertise in networking technologies and proven experience in managing service performance. Your role will include relationship management, incident handling, and performance reporting to enhance customer satisfaction.

Qualifications

• Minimum 3 years of experience in telecommunications industry.
• Strong knowledge of WAN technologies and networking concepts.
• Ability to manage high-severity incidents effectively.

Responsibilities

• Build and maintain trusted relationships with enterprise customers.
• Manage escalated incidents ensuring timely resolution.
• Drive continual service improvement initiatives.

Skills

Service Management

Networking Concepts

Customer Engagement

Problem-Solving

Communication Skills

Education

Diploma or Bachelor's Degree in Computer Science or related

Tools

ITIL v3 or ITIL 4 Foundation

CCNA

Job description

Singtel Group is seeking a passionate Service Manager for their Kuala Lumpur office. You will be the primary operational contact for enterprise customers, ensuring high service quality and driving continuous improvements in service delivery.

The ideal candidate should have a strong background in telecommunications, with expertise in networking technologies and proven experience in managing service performance. Your role will include relationship management, incident handling, and performance reporting to enhance customer satisfaction.