Enterprise Application Integration Engineer 2246

User Experience Researchers Pte.Ltd; Cyberjaya; On-site; MYR 134,000 - 201,000; Full time

Job summary

User Experience Researchers Pte.Ltd in Cyberjaya, Malaysia, is seeking an Enterprise Application Integration Engineer to join the Integration Operations team. The role is hands-on, focusing on middleware support, platform monitoring, and performance tuning to ensure service continuity across client platforms.

You will collaborate with developers, infrastructure teams, and vendors to optimize integration patterns, analyze logs across multiple layers, and produce thorough documentation.

Qualifications

• Hands-on experience in Enterprise Application Integration across middleware or integration operations.
• Expertise in IBM Integration Technologies (IBM ITX/WTX) or Azure Integration Services.
• Strong knowledge of data formats (XML, JSON, EDI, X12, EDIFACT) and mapping/translation issues.
• Proficient in troubleshooting production issues across application, middleware, and infrastructure layers.
• Experience with Linux/Unix administration and network/protocol troubleshooting (HTTP, REST, MQ).
• Familiarity with monitoring and incident-management in production environments.

Responsibilities

• Provide second-level support for client platform integration issues and monitor platforms for SLA adherence.
• Conduct in-depth root cause analysis and coordinate with engineering to deliver permanent fixes.
• Assist in defining and optimizing integration patterns and data flows.
• Collaborate with developers, infrastructure teams, and vendors to resolve complex incidents.
• Maintain up-to-date support documentation and runbooks for operational excellence.
• Drive incident management, change execution, and service restoration while meeting SLAs.

Skills

Enterprise Integration

Troubleshooting

Root Cause Analysis

Linux/Unix Admin

HTTP/REST Protocols

Tools

IBM ITX/WTX

Azure Event Hub

Azure Service Bus

Azure Functions

Logic Apps

Cosmos DB

AKS Kubernetes

KQL

Job description

Enterprise Application Integration Engineer 2246

Job Openings Enterprise Application Integration Engineer 2246

About the job Enterprise Application Integration Engineer 2246

in the Integration Operations team, we are passionate about middleware and integration technology. We are looking for an hands-on Application Support Specialist with solid background in application support, integration operations, or middleware support who can work independently on complex technical issues.
In this role, you will deliver second-level support, platform monitoring, and performance tuning, ensuring availability and managing error rates to maintain uninterrupted service continuity. You will provide advanced troubleshooting expertise for complex technical issues across our client platform
You will play a critical role in collaborating with developers, infrastructure teams, and vendors to define and optimize integration patterns while maintaining comprehensive and up-to-date support documentation. Additionally, you will perform in-depth root cause analysis and coordinate effectively with engineering teams to drive timely and sustainable resolutions.

You will ensure that all agreed targets and Service Level Agreements are met, driving operational excellence.

Must Have

• Hands-on experience in Enterprise Application Integration, with expertise in either:
• IBM Integration Technologies: IBM ITX/WTX, along with in-depth knowledge of EDI standards and message transformation. Strong understanding of industry-standard data formats including ANSI X12, EDIFACT, RosettaNet, XML, IDocs, JSON, and proprietary fixed-length/delimited formats. Ability to analyze, troubleshoot, and resolve complex mapping, translation, and integration issues across end-to-end business flows.
• OR Azure Integration Services: Hands-on experience with Azure Event Hub, Function Apps, Azure Service Bus, Logic Apps, Cosmos DB, Azure Monitor, and Kusto Query Language (KQL), AKS Kubernetes. Strong understanding of Azure integration architecture, event-driven solutions, messaging patterns, monitoring, and production support. Azure certification is highly preferred.
• Troubleshooting and root cause analysis skills with the ability to diagnose production issues across multiple integration layers, including application, middleware, messaging, and infrastructure components. Experience in handling high-priority production incidents, identifying root causes, implementing permanent fixes, and preventing recurrence by analyze application logs, middleware logs, and infrastructure logs.
• Understanding of integration architecture, message lifecycle, middleware concepts, message routing, transformation, validation, and error handling.
• Linux/Unix administration knowledge, including command-line utilities, process monitoring, file system management, permissions, and production troubleshooting.
• Good understanding of communication protocols including HTTP, HTTPS, FTP, FTPS, SFTP, AS2, MQ, and REST APIs. Ability to troubleshoot connectivity, certificate, authentication, encryption.
• Experience in production support environments, including monitoring, incident resolution, service restoration, problem management, and change implementation while meeting SLA commitments.

Good to Have:

• IBM MQ
• IIB Apache
• Tomcat, Camel
• Knowledge of monitoring tools such as Grafana and Zabbix