Enterprise Account Manager

Amplify; Malaysia; Remoto; MYR 68.000 - 91.000; Tempo pieno

Descrizione del lavoro

Amplify, the team behind iFax, is hiring its first Enterprise Account Manager to own the relationship with our enterprise healthcare customers. This role is remote from LATAM, the Philippines, or Malaysia, with core hours overlapping US business hours.

You will manage a portfolio of enterprise SaaS accounts from onboarding to renewal, run strategic QBRs, spot expansion opportunities, prevent churn, and coordinate with Support, Product, and Engineering to ensure seamless advocacy for our clients.

Competenze

• 3–5 years owning enterprise B2B SaaS accounts
• Comfortable across product-led and sales-led motions
• Proven ability to build relationships to executive levels
• Experience with CRM discipline and workflows

Mansioni

• Own the full relationship for a portfolio of enterprise accounts from onboarding through renewal
• Run QBRs that create real next steps, not just a slide review
• Spot the next expansion opportunity (new department, workflow, or product)
• Catch churn risk early enough to mitigate it
• Coordinate Support, Product, and Engineering to keep the customer in one line of communication

Conoscenze

Enterprise SaaS

Account management

CRM proficiency

Stakeholder management

Strumenti

HubSpot

Salesforce

Descrizione del lavoro

Amplify (makers of iFax) is hiring its first-ever Enterprise Account Manager to own the relationship with our enterprise healthcare customers.

A bit about us: Amplify Labs is the team behind iFax, the cloud fax platform hospitals and clinics across the US rely on to send sensitive documents securely. We’re now growing iFax into Amplify, adding OCR, EHR integrations and AI so our customers can do more with every document. Remote from Latin America, the Philippines, or Malaysia, working core hours overlapping US business hours.

What you'll actually be doing:

• Own the full relationship for a portfolio of enterprise accounts, from onboarding through renewal
• Run QBRs that create real next steps, not just a slide review
• Spot the next expansion opportunity (a new department, workflow, or product) before the customer asks
• Catch churn risk early enough to actually do something about it
• Coordinate Support, Product, and Engineering when things get complicated, so the customer only ever talks to you

You might be a fit if you have:

3-5 years owning enterprise B2B SaaS accounts, comfortable across both product-led and sales-led motions (Account Manager, CSM, Strategic AM: the title matters less than the track record)

Real comfort building relationships up to the executive level, not just your day-to-day contact

A track record of turning a happy customer into a bigger one

CRM discipline: HubSpot or Salesforce is your source of truth, not an afterthought

Bonus points for healthcare or another regulated industry

Please note: you’ll need to work core hours overlapping US business hours (9am-6pm ET). Excellent written and spoken US English, and confidence leading conversations with senior stakeholders, are essential.

Compensation: $1,500-$2,000/month base (depending on experience and fit), plus variable pay calculated as x% of net profits.

Amplify is likely not a fit for you if:

• You need to be told what to do before you move
• Someone has to chase you for a status update
• You let a risk sit quietly and hope it resolves itself
• A mistake is something you hide, not learn from

Our process:

• CV review & screening by our internal team
• Take-home case study
• Case study interview with our Head of Enterprise