Engineer After Sales (Service Department)

Daikin Refrigeration Malaysia Sdn Bhd; Selangor; On-site; MYR 60,000 - 100,000; Full time

Job summary

Daikin Refrigeration Malaysia Sdn Bhd seeks a Senior Engineer (After Sales) to support customers and resolve HVAC/chiller issues, ensuring smooth service operations across local and international markets. Join a team focused on remote and onsite technical support, diagnostics, and cross-functional collaboration with R&D, Quality, and Production to drive product improvements and CAPA actions.

The role emphasizes documentation, warranty support, parts verification, and SAP coordination, with

Qualifications

• Bachelor’s Degree in Engineering (Mechanical/Electrical/Electronics).
• Minimum 1 year experience in HVAC field service or technical support.
• Strong troubleshooting and problem-solving skills in chiller systems.
• Ability to read Chinese technical documents.
• Proficiency in Microsoft Office and SAP (preferred).
• Strong communication skills in English and Malay, with a collaborative team spirit.

Responsibilities

• Provide remote and onsite technical support for HVAC/chiller products.
• Lead advanced diagnostics, repairs, and testing for escalated cases.
• Work with R&D, Quality, and Production teams to drive product improvements.
• Prepare and maintain service documentation, manuals, and technical bulletins.
• Support warranty evaluations, parts verification, and replacement logistics.
• Manage SAP documentation (SO, DO, PGI) and coordinate shipments.
• Analyze service data and customer reports to identify trends and propose corrective & preventive actions (CAPA).

Skills

Troubleshooting

Reading Chinese docs

Communication (English & Malay)

Education

Bachelor’s Degree in Engineering (Mechanical/Electrical/Electronics)

Tools

SAP

Microsoft Office

Job description

We are looking for an experienced Senior Engineer (After Sales) or a fresh graduate who is eager to learn to join our Service Department. You will play a key role in supporting customers, resolving HVAC/chiller technical issues, and ensuring smooth service operations across local and international markets.

What You Will Do

• Provide remote and onsite technical support for HVAC/chiller products.
• Lead advanced diagnostics, repairs, and testing for escalated cases.
• Work closely with R&D, Quality, and Production teams to drive product improvements.
• Prepare and maintain service documentation, manuals, and technical bulletins.
• Support warranty evaluations, parts verification, and replacement logistics.
• Manage SAP documentation (SO, DO, PGI) and coordinate shipments.
• Analyze service data and customer reports to identify trends and propose corrective & preventive actions (CAPA).

What We’re Looking For

• Bachelor’s Degree in Engineering (Mechanical/Electrical/Electronics).
• Minimum 1 year experience in HVAC field service or technical support.
• Strong troubleshooting and problem-solving skills in chiller systems.
• Ability to read Chinese technical documents (speaking not required).
• Proficiency in Microsoft Office and SAP (preferred).
• Strong communication skills in English and Malay, with a collaborative team spirit.

Why Join Us?

• Be part of a dynamic After Sales team driving customer satisfaction and technical excellence.
• Gain exposure to local and international markets.
• Work closely with cross-functional teams and build expertise in HVAC/chiller systems.

**Kindly note that this position is open only to new applicants. Thank you for your understanding.**