End-to-End Customer Service & Logistics Specialist

ROCKWOOL International A/S; Malacca City; On-site; MYR 33,480 - 66,960; Full time

Benefits offered by this job

Opportunity for professional growth

Collaborative work environment

Job summary

ROCKWOOL International A/S is looking for a Customer Service Specialist based in Malacca City, Malaysia. This permanent role involves managing customer orders from entry to invoicing, requiring proficiency in SAP and a strong background in delivery management. The successful candidate will liaise with production and logistics teams to ensure timely fulfillment.

With a focus on sustainability and innovation, ROCKWOOL is a global leader in stone wool products, dedicated to addressing modern challenges like energy efficiency and environmental impact. Join us to contribute to a more sustainable future!

Qualifications

• Proficiency in SAP or other ERP systems.
• Strong delivery management experience.
• Effective problem-solving techniques and critical thinking ability.

Responsibilities

• Processing customer orders and managing changes.
• Liaising with Production Planner, Logistics, and Warehouse.
• Handling and resolving customer complaints promptly.

Skills

SAP or other ERP systems

Delivery management experience

Order processing expertise

Invoice issuance skills

Knowledge of international shipping and Incoterms

Customer relationship management skills

Proficiency in Microsoft Office

Job description

ROCKWOOL International A/S is looking for a Customer Service Specialist based in Malacca City, Malaysia. This permanent role involves managing customer orders from entry to invoicing, requiring proficiency in SAP and a strong background in delivery management. The successful candidate will liaise with production and logistics teams to ensure timely fulfillment.

With a focus on sustainability and innovation, ROCKWOOL is a global leader in stone wool products, dedicated to addressing modern challenges like energy efficiency and environmental impact. Join us to contribute to a more sustainable future!