Customer Service Manager - Lead a Dynamic Manufacturing Team

ROCKWOOL Group; Hulu Kelang; On-site; MYR 80,000 - 120,000; Full time

Job summary

ROCKWOOL Group is seeking a Customer Service Manager in Hulu Kelang, Malaysia. The role involves managing the Customer Service team, ensuring efficient order processing, communication, and adherence to operational procedures while delivering unbeatable customer service. Ideal candidates should have 5 years of experience, preferably in manufacturing, and proficiency in Microsoft Office and SAP CRM. Strong leadership and management skills are essential for this position, which also requires the ability to travel within the region.

Qualifications

• 5 years' experience required, preferably in manufacturing industries.
• Experience managing a team is preferred.
• Dynamic and outgoing with excellent interpersonal skills.

Responsibilities

• Ensure efficient communication between customers and internal departments.
• Process domestic, inter-company, and export orders efficiently.
• Review and improve Customer Service team processes.

Skills

Team management

Data analysis

Microsoft Office proficiency

Management & leadership

Excellent communication skills

Interpersonal skills

Knowledge of SAP CRM

Tools

SAP

Job description

ROCKWOOL Group is seeking a Customer Service Manager in Hulu Kelang, Malaysia. The role involves managing the Customer Service team, ensuring efficient order processing, communication, and adherence to operational procedures while delivering unbeatable customer service. Ideal candidates should have 5 years of experience, preferably in manufacturing, and proficiency in Microsoft Office and SAP CRM. Strong leadership and management skills are essential for this position, which also requires the ability to travel within the region.