Account Manager

ROCKWOOL International A/S; Klang City; On-site; MYR 120,000 - 180,000; Full time

Job summary

ROCKWOOL Group in Malaysia is hiring a Key Account Manager to manage strategic accounts, grow revenue, ensure customer satisfaction, and develop lasting partnerships with major clients in the Malaysian market.

You will create strategic account plans, negotiate terms, coordinate with internal teams, monitor market trends, provide reports, and travel domestically as required to support customers and drive growth.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field.
• 3–5 years of sales or account management experience.
• Strong negotiation and communication skills.
• Ability to build long-term relationships and influence stakeholders.
• Fluent English; proficient in Bahasa Malaysia; Mandarin a plus.
• Willingness to travel within Malaysia.

Responsibilities

• Develop and maintain relationships with key clients to understand their business needs and objectives.
• Act as the main point of contact for assigned accounts.
• Identify opportunities to grow revenue through upselling, cross-selling, and new business development.
• Create and execute strategic account plans to achieve sales targets.
• Negotiate contracts, pricing, and commercial terms with clients.
• Collaborate with internal teams (marketing, operations, finance) to ensure seamless service delivery.
• Monitor market trends, competitor activities, and customer feedback.
• Prepare regular reports on account performance, sales forecasts, and pipeline.
• Resolve client issues promptly to maintain high levels of customer satisfaction.
• Ensure compliance with company policies and local regulations in Malaysia.

Skills

Negotiation

Communication

Interpersonal skills

Analytical thinking

CRM proficiency

MS Office

English fluent

Bahasa Malaysia

Mandarin advantageous

Willingness to travel

Education

Bachelor’s degree in Business, Marketing or related field

Tools

CRM systems

Microsoft Office

Job description

Job Summary

The Key Account Manager is responsible for managing and growing relationships with the company’s important clients. This role focuses on driving revenue growth, ensuring customer satisfaction, and developing long-term strategic partnerships with key accounts in the Malaysian market.

Key Responsibilities

• Develop and maintain strong relationships with key clients to understand their business needs and objectives
• Act as the main point of contact for assigned accounts
• Identify opportunities to grow revenue through upselling, cross-selling, and new business development
• Create and execute strategic account plans to achieve sales targets
• Negotiate contracts, pricing, and commercial terms with clients
• Collaborate with internal teams (marketing, operations, finance) to ensure seamless service delivery
• Monitor market trends, competitor activities, and customer feedback
• Prepare regular reports on account performance, sales forecasts, and pipeline
• Resolve client issues promptly to maintain high levels of customer satisfaction
• Ensure compliance with company policies and local regulations in Malaysia

Requirements

• Bachelor’s degree in Business, Marketing, or a related field
• 3-5 years of experience in sales, account management
• Strong negotiation, communication, and interpersonal skills
• Ability to build long-term relationships and influence stakeholders
• Analytical mindset with strong problem-solving skills
• Proficiency in CRM systems and Microsoft Office tools
• Fluent in English, proficiency in Bahasa Malaysia, Mandarin is an advantage
• Willingness to travel within Malaysia

Key Competencies

• Relationship Management
• Strategic Thinking
• Sales & Negotiation Skills
• Customer Focus
• Results-Driven
• Communication & Presentation Skills

At ROCKWOOL Group, we are committed to enriching the lives of everyone who experiences our products and services. We help our customers and communities tackle many of today’s biggest sustainability and development challenges, from energy consumption and noise pollution to fire resilience, water scarcity, and flooding. Our product range reflects the diversity of the world’s needs, while supporting our stakeholders in reducing their own carbon footprint. Stone wool is a fully recyclable, versatile material that forms the basis of all our businesses. With ~11,800 dedicated colleagues in 37 countries and sales in more than 120, we are the world leader in stone wool products, from building insulation to acoustic ceilings, external cladding systems to horticultural solutions, customised stone wool insulation components for other manufacturers’ products and systems (OEM), to insulation for the process industry and marine & offshore. Ready to help build a better future for generations to come? Join us and make a difference! http://www.rockwool.com/group/about-us/careers/