Employee Assistance Officer Manager APAC

Accenture; Kuala Lumpur; Presencial; MYR 120.000 - 180.000; Jornada completa

Descripción de la vacante

Accenture is seeking an Employee Assistance Manager for the APAC region based in Kuala Lumpur. You will lead regional employee support during incidents, coordinate with Security, HR, Legal, and external providers, and drive program governance across the region.

The role emphasizes crisis management, case coordination, and data-driven reporting to Corporate Security leadership, with a focus on compliant, compassionate employee support across multiple countries.

Formación

• Bachelor’s degree or equivalent experience.
• 3+ years of experience in one or more of the following: security, incident response, crisis management, or employee support.
• Willingness to participate in an on-call rotation and respond outside normal business hours when required.

Responsabilidades

• Lead regional employee assistance efforts during security incidents, natural disasters, political unrest, and other disruptive events.
• Coordinate with Corporate Security, Crisis Management, and external providers to support affected employees.
• Build strong partnerships with HR, Legal, Workplace, and other stakeholders to align with policies and regional regulations.
• Oversee complex employee assistance cases from notification to resolution and maintain confidentiality.
• Develop regional employee assistance procedures, playbooks, and metrics for reporting to leadership.

Conocimientos

Employee assistance

Crisis management

APAC operations

Stakeholder management

Incident response

Educación

Bachelor’s degree or equivalent

Herramientas

ServiceNow

Power BI

Archer

Descripción del empleo

Company Overview

Accenture, a fortune 500 company, is a global management consulting and professional services firm that solves its clients’ toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We serve clients in more than 120 countries with over 745 000 employees.

Overview of the Team

People are at the heart of Global Protection and Security (GP&S), Accenture’s Corporate Security Team. We are an organization of highly skilled, experienced, and diverse professionals who take immense pride in serving Accenture and helping grow the business.

The Regional Protective Services team is a core part of GP&S with members based out of various regions of the world.

Duties & Qualifications

The Employee Assistance Manager – APAC leads the regional response to employee support incidents across APAC including security incidents, travel disruptions, medical emergencies, evacuations, and employee fatalities.

The role ensures employees receive timely, coordinated, compassionate, and compliant support during routine operations and crisis events.

As part of the APAC Regional Protective Services team, the Employee Assistance Manager partners will be the liaison between Global Protection and Security (GP&S) Security Operation Centers and the various key stakeholders with Human Resources, Legal, Workplace, Crisis Management, Medical Assistance providers, Travel, and external vendors to protect employees, minimize organizational risk, and support informed decision-making during high-impact incidents.

This position serves as the regional focal point for employee assistance and provides operational leadership, case coordination, and crisis support across the APAC region.

Key Responsibilities

Employee Assistance & Incident Response

• Lead regional employee assistance efforts during security incidents, natural disasters, political unrest, and other disruptive events.
• Coordinate support for employees impacted by:
• Ensure employees receive timely information, assistance, and access to appropriate company resources.

Crisis & Emergency Management

• Serve as the regional Employee Assistance lead during crisis activations.
• Coordinate with Corporate Security, Crisis Management teams, and external assistance providers to support affected employees.
• Track employee welfare and provide leadership with regular situation updates.
• Support regional emergency response planning and preparedness initiatives.

Cross-Functional Partnership

• Build strong partnerships with:
• Ensure employee support activities align with company policies, employment practices, legal requirements, and regional regulations.

Case Management

• Oversee complex employee assistance cases from initial notification through resolution.
• Maintain accurate documentation and ensure appropriate confidentiality of sensitive employee information.
• Identify trends and recommend process improvements to strengthen employee support capabilities.
• Coordinate with Accenture’s Corporate Security regional leads on incident detection and management.

Program Management

• Develop and maintain regional employee assistance procedures and playbooks.
• Conduct after-action reviews following significant incidents and incorporate lessons learned into future planning.
• Support training and awareness initiatives for regional stakeholders.
• Develop, maintain, and analyze regional employee assistance program metrics, dashboards, and key performance indicators (KPIs) to identify trends, measure program effectiveness, and support data-driven decision-making.
• Prepare executive-level operational reports, performance reviews, and briefing materials by consolidating data, ensuring accuracy, consistency, and timely reporting for Corporate Security leadership and key stakeholders.
• Maintain comprehensive program documentation, including standard operating procedures (SOPs), process documentation, governance materials, and audit-ready records to support compliance and operational excellence.
• Support monthly and quarterly operational reviews by collecting, validating, and presenting workforce, case management, incident, and program performance metrics while identifying opportunities for process improvement and enhanced reporting capabilities.

Basic Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years of experience in one or more of the following:
• Willingness to participate in an on-call rotation and respond outside normal business hours when required.

Preferred Qualifications

• Experience supporting operations across APAC.
• Familiarity with international travel risk management and emergency assistance providers.
• Knowledge of regional employment laws and privacy regulations impacting employee support.
• Experience working within a global Corporate Security organization.
• Crisis Management, Emergency Management, or Business Continuity certification (e.g., CBCP, MBCI, CEM) preferred.
• Experience managing complex employee incidents involving medical, travel, or securityrelated issues.
• Demonstrated ability to coordinate cross-functional stakeholders during high–pressure situations.
• Strong understanding of crisis management principles and incident response.
• Excellent written and verbal communication skills.
• Ability to handle highly sensitive and confidential information with discretion.
• Experience working across multiple countries and cultures.
• Experience developing operational metrics, dashboards, and executive reporting.
• Demonstrated experience managing incident reporting, case management systems, and documentation processes.
• Ability to assess incident severity and appropriately elevate sensitive matters to executive leadership and cross-functional stakeholders.
• Strong analytical skills with experience identifying trends and translating data into strategic recommendations.
• Proficiency with reporting and case management tools (e.g., ServiceNow, Power BI, Archer, or similar platforms) is preferred.

Key Competencies

• Crisis leadership and decision-making
• Stakeholder management and executive communication
• Compassionate employee support
• Cross-functional collaboration
• Problem solving under pressure
• Operational planning and coordination
• Risk assessment and prioritization
• Cultural awareness and diplomacy
• Attention to detail and sound judgment
• Confidentiality and professionalism
• Rapport building skills
• Patient and empathetic attitude
• Adaptability and flexibility

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.