APAC Employee Assistance & Crisis Manager

Accenture Southeast Asia; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Accenture Southeast Asia is seeking an Employee Assistance Manager for the APAC region. This role leads regional support during security incidents, crises, and emergencies, coordinating with HR, Legal, and external providers to safeguard employees and minimize risk.

The position requires 3+ years in corporate security or related fields, APAC experience, and comfort with on-call responsibilities. Strong communication and data-driven reporting are essential.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years in Corporate Security, Crisis Management, Employee Assistance, Emergency Management or Risk Management.
• Willingness to participate in an on-call rotation and respond outside normal hours.
• Experience across APAC and familiarity with regional employment laws preferred.

Responsibilities

• Lead regional employee assistance during security incidents, natural disasters, political unrest, and other disruptive events.
• Coordinate support for travel disruptions, evacuations, medical matters, and incident response.
• Act as liaison between GP&S, HR, Legal, Workplace, Travel and external providers.
• Oversee complex employee assistance cases from notification to resolution, maintaining confidentiality.
• Develop regional procedures, playbooks, and KPIs; report to Corporate Security leadership.

Skills

Crisis leadership

Stakeholder mgmt

Cross-functional

Compassionate support

Analytical skills

Emergency planning

Risk assessment

Communication

Confidentiality

Adaptability

Rapport building

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Power BI

Archer

Job description

Accenture Southeast Asia is seeking an Employee Assistance Manager for the APAC region. This role leads regional support during security incidents, crises, and emergencies, coordinating with HR, Legal, and external providers to safeguard employees and minimize risk.

The position requires 3+ years in corporate security or related fields, APAC experience, and comfort with on-call responsibilities. Strong communication and data-driven reporting are essential.