E-Commerce Sales Administrator

JB Auto; Kuala Lumpur; On-site; MYR 31,248 - 44,640; Full time

Job summary

Jbauto in Kuala Lumpur is seeking a hands-on online product manager to upload, update, and optimize product listings across our site, Lazada, and Shopee. You will ensure accurate pricing, images, stock, and descriptions while performing basic photo edits.

The role also covers customer support across chat, email, and social platforms, handling inquiries, complaints, and returns with professionalism. You will manage orders, coordinate packing and shipments, and keep customers updated with tracking

Qualifications

• Fluent in English, Malay, and Mandarin (written and spoken).
• Proficient with Microsoft Office and e-commerce platforms.
• Basic photo editing: cropping, resizing, enhancements.
• Interest in auto spare parts is a plus.
• EPF, SOCSO & EIS contributions; medical claims coverage.
• 5½ day work week.

Responsibilities

• Online Product Management on website, Lazada, and Shopee.
• Customer Support via chat, email, and social media.
• Process online orders, packing, and arrange shipments; provide tracking information.
• Maintain records using Microsoft Excel/Word and assist inventory management and sales reports.

Skills

Language skills

Tech proficiency

Photo editing

Education

Higher Secondary/STPM/A Level/Pre-U

Tools

Lazada

Shopee

E-commerce platforms

Job description

Responsibilities

• Online Product Management (Upload, update, and optimize product listings on our website, Lazada, and Shopee / Ensure accurate product details (pricing, descriptions, images, and stock levels) / Perform basic photo editing for product images)
• Customer Support (Respond promptly to customer inquiries via chat, email, and social media / Handle complaints, returns, and refunds professionally)
• Order Fulfillment (Process online orders, coordinate packing, and arrange shipments / Update customers with tracking information and ensure timely delivery)
• Administrative Tasks (Maintain records using Microsoft Excel/Word and e-commerce platforms / Assist with inventory management and sales reports)

Requirements

• Female
• Language Skills – Fluent in English/Malay/Mandarin (written/spoken). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Tech Proficiency – Comfortable with Microsoft Office and e-commerce platforms (Lazada/Shopee).
• Basic Photo Editing – Simple image cropping, resizing, and enhancement skills.
• Interest in Auto Spare Parts – Passion for automotive products is a plus!
• EPF, SOCSO & EIS contributions
• Medical claims coverage
• Bonus
• 5½ day work week

Qualifications

• Higher Secondary/STPM/"A" Level/Pre-U
• Customer Service

Job Details

Job Location: Kuala Lumpur

Employment Type: Full-Time

Age Range of Candidate: —

Years of Experience: 0

Monthly Salary: MYR2800 - MYR4000