E-commerce Operations Manager

Reolink; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Reolink is seeking an experienced E-commerce Operations Manager to oversee our storefronts across multiple platforms, focusing on Australia and Europe & US markets. You will write optimized product titles/descriptions, perform listing optimization, and drive traffic through promotions and campaigns.

The role requires strong analytics to interpret sales data and refine pricing strategies, ensuring compliance with each platform’s policies while delivering smooth daily operations in a fast-paced

Qualifications

• Bachelor’s degree in any field.
• Minimum 5 year of hands-on experience in any e-commerce platform.
• Solid understanding of platform policies such as Amazon, Shopee, Lazada, etc.
• Proven experience in cross-border e-commerce (B2C) is an advantage, particularly for the Australia and Europe & US markets.
• Strong analytical skills with the ability to interpret sales data and optimize performance.
• Detail-oriented, responsible, and able to work independently in a fast-paced environment.

Responsibilities

• Manage and maintain the company’s e-commerce storefronts across multiple platforms, ensuring smooth daily operations and optimal store performance, with a focus on the Australia and Europe & US markets.
• Upload product listings across platforms, including writing and optimizing high-quality titles, descriptions, and item specifics, aligned with target market preferences.
• Conduct keyword research and listing optimization to improve product visibility, search ranking, and conversion rates across different platform algorithms.
• Plan and execute promotional strategies (e.g., discounts, campaigns, ads, sponsored listings) tailored to target markets to drive traffic and sales growth.
• Monitor and process customer orders while coordinating fulfillment to meet platform-specific performance standards.
• Track and analyze sales performance, traffic, and conversion data across platforms, provide actionable insights and continuously optimize product and pricing strategies.
• Ensure full compliance with each platform's policies, guidelines, and best practices to safeguard account health and business continuity.

Skills

E-commerce management

Keyword research

Sales analytics

Cross-border selling

Education

Bachelor’s degree

Tools

Amazon Seller Central

Shopee

Lazada

Job description

Reolink, a leader in intelligent visual technology for homes and businesses, was founded in 2009 by a group of engineers with a strong commitment to and passion for smarter security solutions.
Our products are now trusted by millions of users across more than 110 countries and regions worldwide. Building on this trust, we continue expanding our presence and bringing our innovations to more markets around the globe. Reolink remains committed to delivering advanced, reliable, and user‑centric solutions that empower people to protect what matters most.

Job Responsibilities

• 1.Manage and maintain the company’s e-commerce storefronts across multiple platforms, ensuring smooth daily operations and optimal store performance, with a focus on the Australia and Europe & US markets.
• 2.Upload product listings across platforms, including writing and optimizing high-quality titles, descriptions, and item specifics, aligned with target market preferences.
• 3.Conduct keyword research and listing optimization to improve product visibility, search ranking, and conversion rates across different platform algorithms.
• 4.Plan and execute promotional strategies (e.g., discounts, campaigns, ads, sponsored listings) tailored to target markets to drive traffic and sales growth.
• 5.Monitor and process customer orders while coordinating fulfillment to meet platform-specific performance standards.
• 6.Track and analyze sales performance, traffic, and conversion data across platforms, provide actionable insights and continuously optimize product and pricing strategies.
• 7.Ensure full compliance with each platform's policies, guidelines, and best practices to safeguard account health and business continuity.

Qualifications

• 1.Bachelor’s degree in any field.
• 2.Minimum 5 year of hands-on experience in any e-commerce platform.
• 3.Solid understanding of platform policies such as Amazon, Shopee, Lazada, etc.
• 4.Proven experience in cross-border e-commerce (B2C) is an advantage, particularly for the Australia and Europe & US markets.
• 5.Strong analytical skills with the ability to interpret sales data and optimize performance.
• 6.Detail-oriented, responsible, and able to work independently in a fast-paced environment.

During the recruitment process, we collect and process personal data to assess your suitability for employment. This may include your name, phone number, email address, CV/resume, educational background, work experience, interview records, assessment results, references, and, where permitted by law, information obtained through background checks.

We collect most of this information directly from you through your application, interviews, assessments, correspondence, and recruitment platforms. We may also obtain relevant information from referees, recruitment agencies, background screening providers, or other lawful sources.
We implement appropriate technical and organisational security measures to protect your personal data. We retain candidate personal data only for as long as necessary for the recruitment process, applicable legal requirements, dispute resolution, and recordkeeping obligations. Thereafter, your data will be securely deleted or anonymized.