E-Commerce Operation Specialist (TikTok Shop)

Jie Business Sdn Bhd (Formerly known as Oppo Electronics Sdn Bhd); Petaling Jaya; On-site; MYR 67,000 - 89,000; Full time

Benefits offered by this job

Medical

Dental

Sports (Gym)

Vision

Team building, festivals and birthdays

Job summary

Jie Business Sdn Bhd (Formerly Oppo Electronics Sdn Bhd) is seeking an E‑Commerce Operation Specialist (TikTok Shop) to manage day‑to‑day operations and drive commercial performance. You will track KPIs, optimize listings, and lead campaigns and product launches to maximize visibility and sales.

The role requires 3–5 years in e‑commerce, hands‑on TikTok Shop experience, and strong analytical and communication skills in English, Bahasa Malaysia and Mandarin.

Qualifications

• Diploma or Bachelor's Degree in E‑Commerce, Marketing, Business or related field.
• 3–5 years of relevant e‑commerce experience preferred; strong hands‑on experience may be considered with 2 years.
• Hands‑on experience managing TikTok Shop or other marketplace/social commerce platforms.

Responsibilities

• Manage day‑to‑day operations and commercial performance of TikTok Shop.
• Track KPIs: GMV, traffic, conversion, product performance and campaign results.
• Manage product listings, assortment, merchandising and promotional strategies to maximise sales.
• Plan, execute and evaluate TikTok Shop campaigns, product launches and platform initiatives.
• Analyze market trends, competitor activities, pricing and platform developments to support decisions.
• Affiliate and creator recruitment, engagement and relationship management to grow revenue.
• Collaborate with Marketing, GTM, Warehouse, Customer Service and other teams to ensure smooth campaign execution.

Skills

TikTok Shop

E‑commerce analytics

Campaign management

Affiliate & creator management

Cross‑functional collaboration

English proficiency

Education

Diploma or Bachelor's degree in E‑Commerce/Marketing/Business

Tools

TikTok Shop platform

Job description

E-Commerce Operation Specialist (TikTok Shop)

Manage the day-to-day operations and overall commercial performance of TikTok Shop.

Track key performance indicators including GMV, traffic, conversion, product performance and campaign results, and identify opportunities to drive growth.

Manage product listings, assortment, merchandising and promotional strategies to maximise sales and product visibility.

Plan, execute and evaluate TikTok Shop campaigns, product launches and platform initiatives.

Analyse market trends, competitor activities, pricing and platform developments to support commercial decisions and continuous improvement.

Affiliate & Creator Management

Manage and grow the TikTok Affiliate and creator programme, including creator recruitment, engagement and relationship management.

Develop and maintain relationships with creators and affiliates to support product launches, campaigns and ongoing sales growth.

Monitor creator and affiliate performance, identify high-potential partners and develop initiatives to improve engagement, productivity and sales contribution.

Operations & Cross-functional Collaboration

Work closely with TikTok platform KAMs and partners to maximise campaign opportunities, platform exposure and available resources.

Coordinate with Marketing, GTM, Warehouse, Customer Service and other E-Commerce teams to ensure smooth campaign and operational execution, while staying updated on TikTok Shop policies, features and trends.

Job Requirements:

Must possess at least Diploma or Bachelor's Degree in E-Commerce, Marketing, Business, Digital Marketing or a related field.

3-5 years of relevant e-commerce experience preferred; candidates with 2 years of strong hands‑on experience may also be considered.

Hands‑on experience managing TikTok Shop or other marketplace/social commerce platforms.

Experience in TikTok Affiliate, creator/influencer management or social commerce is an advantage.

Strong understanding of e-commerce metrics including GMV, traffic, conversion and campaign performance.

Strong analytical and commercial mindset with the ability to translate data into actionable recommendations.

Proactive, resourceful and able to manage multiple priorities independently in a fast-paced environment.

Strong communication and relationship management skills with good command of English, Bahasa Malaysia and Mandarin. (Mandarin is required to liaise with Mandarin speaking stakeholders)

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as an eCommerce Executive?
• Which of the following types of qualifications do you have?
• How would you rate your Mandarin language skills?
• How much notice are you required to give your current employer?
• How many years of Key Account Management experience do you have?
• Do you have eCommerce Operations experience?

Consumer Electronics Manufacturing 1,001-5,000 employees

Jie Business Sdn Bhd, established in 2014 is the authorized distributor of OPPO in Malaysia..

Today, we have a workforce of 1,450 employees from diverse backgrounds and ethnicities. And currently we are present throughout Malaysia with 17 My OPPO Space, 81 OPPO Experience Stores, 19 Customer Service Centres and 10 branch offices.

We are always on the look‑out for motivated, energetic, inquisitive, and fun people to join us. We offer great career growth opportunities and encourage innovative ideas to support our corporate Vision and Mission.

Jie Business Sdn Bhd, established in 2014 is the authorized distributor of OPPO in Malaysia..

Today, we have a workforce of 1,450 employees from diverse backgrounds and ethnicities. And currently we are present throughout Malaysia with 17 My OPPO Space, 81 OPPO Experience Stores, 19 Customer Service Centres and 10 branch offices.

We are always on the look‑out for motivated, energetic, inquisitive, and fun people to join us. We offer great career growth opportunities and encourage innovative ideas to support our corporate Vision and Mission.

Perks and benefits

• Medical
• Dental
• Sports (e.g. Gym)
• Vision
• Team Building, Festival and Birthday Celebration