E-commerce Growth & Campaigns Lead

VitaHealth Malaysia Sdn Bhd; Shah Alam; On-site; MYR 39,000 - 67,000; Full time

Benefits offered by this job

Medical

Sports (Gym)

Parking

Contractual & Performance Bonus

Incentive Trip

Job summary

VitaHealth Malaysia Sdn Bhd is seeking an E-commerce Executive to manage product listings, promotions, and traffic across platforms. You will drive sales to meet KPIs and collaborate with internal teams on visuals and content for online channels.

With 1–3 years in e-commerce and a degree in Marketing/Business/E-commerce, you’ll analyse data to optimise strategies, maintain accuracy, and communicate effectively with external agencies.

Qualifications

• Bachelor’s degree or professional degree in Marketing, Business, E-Commerce or equivalent.
• 1–3 years of working experience in e-commerce.
• Experience in digital marketing is an added advantage.
• Ability to analyse data and derive actionable insights to optimise e-commerce strategies.
• High level of accuracy and attention to detail in managing product listings, campaigns, and reports.
• Demonstrate a self-starter mentality with the ability to handle multiple tasks simultaneously and a strong sense of urgency.

Responsibilities

• Handle all e-commerce platforms related to new product listings, promotional mechanics, traffic acquisition, sales and conversion.
• Drive the sales performance of the e-commerce platforms to achieve KPIs.
• Communicate with other departments on visual and content preparation for e-commerce platforms.
• Collaborate with the Supply Chain team on demand planning to ensure adequate inventory levels and smooth order fulfillment.
• Monitor and process customer returns, refunds, and exchange requests across all e-commerce platforms while maintaining high service standards and platform compliance.
• Provide monthly analysis reports on sales, campaigns, and performance.
• Ensure positive and consistent customer experience across all e-commerce platforms by addressing issues promptly and implementing feedback.
• Manage relationships with external agencies to ensure timely participation in platform campaigns, effective advertising budget allocation, successful live streaming events, and affiliate marketing initiatives.
• Respond to customer enquiries via live chat in a timely and professional manner, including providing occasional after-hours support when required to ensure prompt customer service.
• Support warehouse team in operations (e.g packing) when necessary.
• Perform any ad-hoc tasks as assigned by the superior.

Skills

Data analysis

E-commerce

Digital marketing

Attention to detail

Customer orientation

Multi-tasking

Education

Bachelor's degree

Professional degree in Marketing/Business/E-commerce

Tools

Microsoft Office

Job description

VitaHealth Malaysia Sdn Bhd is seeking an E-commerce Executive to manage product listings, promotions, and traffic across platforms. You will drive sales to meet KPIs and collaborate with internal teams on visuals and content for online channels.

With 1–3 years in e-commerce and a degree in Marketing/Business/E-commerce, you’ll analyse data to optimise strategies, maintain accuracy, and communicate effectively with external agencies.