E-commerce Experience Specialist: Listings & Live Chat Expert

SummitNext Technologies Sdn Bhd

Klang City

On-site

MYR 36,000 - 48,000

Full time

14 days+

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Job summary

SummitNext Technologies Sdn. Bhd. is seeking a detail-oriented Customer Experience Specialist to manage product listings, inventory replenishment, visual content creation, and quality control across multiple e-commerce platforms in Klang.

The role involves handling Lazada and Shopee live chat, supporting customer service and warehouse teams, and ensuring accurate product information and timely resolution of issues. Fresh graduates may apply. On-site in Bukit Raja, Klang.

Qualifications

Fresh graduates may apply.
1-2 years of experience in e-commerce operations or related field is an advantage.
Excellent communication and organisational skills.
Strong attention to detail and ability to multitask.
Proficiency in creating product listings, managing inventory, and visual content creation.
Experience with Magento is a plus.

Responsibilities

Create and manage product listings across all platforms including marketplaces and online stores.
Check and update product packaging information to ensure accuracy.
Upload and maintain consistent product information across all platforms.
Provide support to customer service and warehouse teams when required.
Handle Lazada and Shopee live chat requests.
Conduct basic quality control checks to ensure listings, visuals, and stock data meet standards.
Identify and report inconsistencies, errors, or issues in listings, visuals, or stock data.
Oversee returns and refunds, resolving disputes with appropriate proofs.
Verify and process returned parcels with required evidence.
Manage partial order cancellations with clear customer communication.