Customer Experience Specialist (Immediate Joining)

SummitNext Technologies Sdn Bhd; Klang City; On-site; MYR 36,000 - 48,000; Full time

Job summary

SummitNext Technologies Sdn. Bhd. is seeking a detail-oriented Customer Experience Specialist to manage product listings, inventory replenishment, visual content creation, and quality control across multiple e-commerce platforms in Klang.

The role involves handling Lazada and Shopee live chat, supporting customer service and warehouse teams, and ensuring accurate product information and timely resolution of issues. Fresh graduates may apply. On-site in Bukit Raja, Klang.

Qualifications

• Fresh graduates may apply.
• 1-2 years of experience in e-commerce operations or related field is an advantage.
• Excellent communication and organisational skills.
• Strong attention to detail and ability to multitask.
• Proficiency in creating product listings, managing inventory, and visual content creation.
• Experience with Magento is a plus.

Responsibilities

• Create and manage product listings across all platforms including marketplaces and online stores.
• Check and update product packaging information to ensure accuracy.
• Upload and maintain consistent product information across all platforms.
• Provide support to customer service and warehouse teams when required.
• Handle Lazada and Shopee live chat requests.
• Conduct basic quality control checks to ensure listings, visuals, and stock data meet standards.
• Identify and report inconsistencies, errors, or issues in listings, visuals, or stock data.
• Oversee returns and refunds, resolving disputes with appropriate proofs.
• Verify and process returned parcels with required evidence.
• Manage partial order cancellations with clear customer communication.

Tools

Magento

Job description

Customer Experience Specialist (Immediate Joining)

Job Openings Customer Experience Specialist (Immediate Joining)

About the job Customer Experience Specialist (Immediate Joining)

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence.

As we continue to expand, we are seeking a highly organised and detail-oriented Customer Experience Specialist to join our team, servicing one of the largest names in Pharmacy in Malaysia. The successful candidate will be responsible for managing product listings, inventory replenishment, visual content creation, and quality control across multiple e-commerce platforms.

Position

Customer Experience Specialist (Bukit Raja, Klang)

Job Description

• Create and manage product listings across all platforms including marketplaces and online stores.
• Check and update product packaging information to ensure accuracy.
• Upload and maintain consistent product information across all platforms
• Provide support to customer service and warehouse teams when required.
• Handle Lazada and Shopee live chat requests.
• Conduct basic quality control checks to ensure product listings, visuals, and inventory updates meet company and client standards.
• Identify and report any inconsistencies, errors, or issues in listings, visuals, and stock data to ensure high accuracy and smooth operations.
• Oversee return and refund requests, ensuring fair and timely resolutions. Handle disputes by retrieving necessary proof (e.g., requesting videos from the warehouse, contacting platform representatives, and following up on cases).
• Verify and process returned parcels, ensuring required evidence (photos/videos) is documented for clarity and resolution.
• Manage partial order cancellations, ensuring customers are informed of alternative solutions where applicable

Job Requirements

• Fresh graduates may apply.
• 1-2 years of experience in e-commerce operations, quality control, or a related field will be an added advantage.
• Excellent communication and organisational skills.
• Strong attention to detail and ability to multitask.
• Proficiency in creating product listings, managing inventory, and visual content creation.
• Experience with the Magento platform is an asset.
• Ability to work independently with minimal supervision.