Customer Experience Executive

SummitNext Technologies Sdn Bhd; Klang City; On-site; MYR 27,000 - 47,000; Full time

Job summary

SummitNext Technologies Sdn. Bhd., a Selangor-based BPO and Technology Solutions provider, is seeking a Customer Experience Specialist (Bukit Raja, Klang) to join our team handling e-commerce operations across platforms.

You will create and manage product listings, monitor inventory, coordinate visual content, and support customer service and warehouse teams. The role requires attention to detail, strong communication, and the ability to work independently; Magento experience is a plus.

Qualifications

• Fresh graduates may apply.
• 1–2 years of experience in e-commerce operations or quality control is advantageous.
• Excellent communication and organisational skills.
• Strong attention to detail and ability to multitask.
• Proficiency in creating product listings, managing inventory, and visual content creation.
• Experience with the Magento platform is an asset.
• Ability to work independently with minimal supervision.

Responsibilities

• Create and manage product listings across all platforms including marketplaces and online stores.
• Check and update product packaging information to ensure accuracy.
• Upload and maintain consistent product information across all platforms
• Provide support to customer service and warehouse teams when required.
• Handle Lazada and Shopee live chat requests.
• Conduct basic quality control checks to ensure product listings, visuals, and inventory updates meet company and client standards.
• Identify and report any inconsistencies, errors, or issues in listings, visuals, and stock data to ensure high accuracy and smooth operations.
• Oversee return and refund requests, ensuring fair and timely resolutions. Handle disputes by retrieving necessary proof (e.g., requesting videos from the warehouse, contacting platform representatives, and following up on cases).
• Verify and process returned parcels, ensuring required evidence (photos/videos) is documented for clarity and resolution.
• Manage partial order cancellations, ensuring customers are informed of alternative solutions where applicable

Skills

Communication

Organisational skills

Attention to detail

Multitasking

Independent work

E-commerce operations

Tools

Magento

Job description

About the job Customer Experience Executive

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence.

As we continue to expand, we are seeking a highly organised and detail-oriented Customer Experience Specialist to join our team, servicing one of the largest names in Pharmacy in Malaysia. The successful candidate will be responsible for managing product listings, inventory replenishment, visual content creation, and quality control across multiple e-commerce platforms.

Position

Customer Experience Specialist (Bukit Raja, Klang)

Job Description

• Create and manage product listings across all platforms including marketplaces and online stores.
• Check and update product packaging information to ensure accuracy.
• Upload and maintain consistent product information across all platforms
• Provide support to customer service and warehouse teams when required.
• Handle Lazada and Shopee live chat requests.
• Conduct basic quality control checks to ensure product listings, visuals, and inventory updates meet company and client standards.
• Identify and report any inconsistencies, errors, or issues in listings, visuals, and stock data to ensure high accuracy and smooth operations.
• Oversee return and refund requests, ensuring fair and timely resolutions. Handle disputes by retrieving necessary proof (e.g., requesting videos from the warehouse, contacting platform representatives, and following up on cases).
• Verify and process returned parcels, ensuring required evidence (photos/videos) is documented for clarity and resolution.
• Manage partial order cancellations, ensuring customers are informed of alternative solutions where applicable

Job Requirements

• Fresh graduates may apply.
• 1-2 years of experience in e-commerce operations, quality control, or a related field will be an added advantage.
• Excellent communication and organisational skills.
• Strong attention to detail and ability to multitask.
• Proficiency in creating product listings, managing inventory, and visual content creation.
• Experience with the Magento platform is an asset.
• Ability to work independently with minimal supervision.