E‑Commerce Customer Success & Order Specialist

Turn To Human; Malaysia; On-site; MYR 33,480 - 66,960; Full time

Job summary

Turn To Human is seeking a Customer Service Executive to join our jewellery retail team. You will be the first point of contact for customers, delivering exceptional service across Live Chat, Email, WhatsApp, and social channels, while supporting order processing and e-commerce operations.

This role suits individuals who enjoy customer interaction, are detail-oriented, and have an interest in ecommerce and retail operations.

Qualifications

• At least 1 year of experience in customer service or e-commerce support (Fresh graduates welcome).
• Strong communication skills in English and Mandarin.
• Proficient in Microsoft Excel and familiar with Shopee, Lazada, TikTok Shop.

Responsibilities

• Respond to customer inquiries via Live Chat, Email, WhatsApp, Facebook, Instagram and e-commerce platforms.
• Handle complaints, provide timely resolutions, and prepare monthly complaint reports.
• Communicate with customers regarding order status, product inquiries and after-sales service (returns/exchanges).
• Maintain and update order tracking spreadsheets and coordinate with stock and order processing teams.
• Verify payment transactions and ensure accurate processing; handle customisation and engraving requests.
• Upload and update product information onto official website and e-commerce platforms.

Skills

Customer service

E-commerce support

English & Mandarin

Excel

Job description

Turn To Human is seeking a Customer Service Executive to join our jewellery retail team. You will be the first point of contact for customers, delivering exceptional service across Live Chat, Email, WhatsApp, and social channels, while supporting order processing and e-commerce operations.

This role suits individuals who enjoy customer interaction, are detail-oriented, and have an interest in ecommerce and retail operations.