Dynatrace Engineer

Digital Labs Sdn Bhd; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Digital Labs Sdn Bhd is seeking an experienced APM consultant to join our Emerging Technology department. You will install, configure, and troubleshoot Dynatrace products across Production, Test, and Development environments, and collaborate with customers to understand goals and drive successful adoption of AIOps technologies.

The role requires 5–10 years of IT experience, hands-on monitoring tool expertise (Dynatrace, Datadog, AppDynamics, Splunk), and strong communication and presentation

Qualifications

• IT or Computer Science related Diploma / Degree.
• 5-10 years of experience.
• 2+ years of experience in monitoring solutions such as Dynatrace, Datadog, AppDynamics, Splunk, or similar monitoring applications.
• Basic knowledge of Unix and Windows platforms.
• Understanding of code- and container-level performance tuning, CI/CD process, troubleshooting, and architecture best practices in multi-tier container and cloud-based applications.
• Inherent and proven problem-solving nature, with an engaged, self-motivated, can-do attitude.
• Demonstrated experience with data visualization via charts and dashboards, including appropriate use of granular and aggregate data.
• Excellent presentation skills and an ability to adapt to the audience on the fly.
• Excellent verbal and written communication skills and attention to detail.
• Excitement and eagerness to learn new technologies.

Responsibilities

• Consult with customers to understand their business and technical goals.
• Work closely with sales to lead pre-sales engagement with customers by providing demos and technical due diligence.
• Install, configure, and troubleshoot Dynatrace products in Production, Test, and Development environments.
• Analyze performance data and assist with performance troubleshooting/tuning of customer applications, architecture, and practices.
• Build relationships that support the successful adoption and integration of Dynatrace APM products throughout the application lifecycle.
• Provide training/enablement sessions to customers.
• Support the Day 2 resources where required.
• Serve as subject matter expert on Dynatrace APM techniques and best practices.

Skills

Problem-solving

Presentation skills

Verbal communication

Written communication

Adaptability

Attention to detail

Self-motivated

Education

IT or Computer Science related Diploma / Degree

Tools

Dynatrace

Datadog

AppDynamics

Splunk

Job description

• Part of the Emerging Technology department providing consulting solutions on APM (Application Performance monitoring)
• Focused on implementing and ensuring successful adoption of AIOps Technologies such as Dynatrace
• Solutions scope may expand to other Application Development technologies and MetaVerse as part of Emerging Technology
• Consult with customers to understand their business and technical goals
• Work closely with sales to lead pre-sales engagement with customers by providing demos and technical due diligence
• Install, configure, and troubleshoot Dynatrace products in Production, Test, and Development environments
• Analyze performance data and assist with performance troubleshooting/tuning of customer applications, architecture, and practices
• Build relationships that support the successful adoption and integration of Dynatrace APM products throughout the application lifecycle
• Provide training/enablement sessions to customers
• Support the Day 2 resources where required
• Serve as subject matter expert on Dynatrace APM techniques and best practices

Qualifications

• IT or Computer Science related Diploma / Degree
• 5-10 years of experience
• 2+ years of experience in any monitoring solutions such as Dynatrace, Datadog, AppDynamics, Splunk, or similar monitoring applications
• Basic knowledge of Unix and Windows platforms
• Understanding of code- and container-level performance tuning, CI/CD process, troubleshooting, and architecture best practices in multi-tier container and cloud-based applications
• Inherent and proven problem-solving nature, with an engaged, self-motivated, can-do attitude
• Demonstrated experience with data visualization via charts and dashboards, including appropriate use of granular and aggregate data
• Excellent presentation skills and an ability to adapt to the audience "on the fly"
• Excellent verbal and written communication skills and attention to detail
• Excitement and eagerness to learn new technologies

Good to Have

• Dynatrace Associate or Professional certified
• Programming experience in an enterprise application development environment is an advantage. This is not a developer position, but knowledge in enterprise application development is desirable.