Senior Manager, Observability Architect

AIA Digital+; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

AIA Digital+ is seeking an Observability Architecture & Design lead in Kuala Lumpur to define and govern enterprise observability standards across the group. You will design end-to-end monitoring across infrastructure, applications, and cloud-native services and drive Dynatrace governance and dashboards.

Responsibilities include integrating observability with ServiceNow ITOM, implementing AIOps patterns, and standardizing logging and telemetry across AKS, cloud services, and on-prem components.

Qualifications

• 10+ years in Cloud Architecture, Infrastructure, Observability, or APM.
• 5+ years governing enterprise observability platforms.
• Hands-on Dynatrace experience (APM, infra, Kubernetes, dashboards).
• Experience with Elastic Stack or OpenSearch logging platforms.
• Experience with Prometheus, Grafana, and OpenTelemetry.
• Familiarity with AKS and Alibaba Cloud monitoring services.

Responsibilities

• Define and maintain enterprise observability reference architecture, standards, patterns, and governance across AIA Group and Business Units.
• Design end-to-end observability for infrastructure monitoring, application performance monitoring, distributed tracing, logging, DEX monitoring, network observability, and service health dashboards.
• Lead architecture and governance of Dynatrace as the enterprise observability platform.
• Architect integration between Dynatrace and ServiceNow ITOM Event Management/ITOM Health capabilities.
• Define noise reduction, data correlation, and automated remediation workflows for AIOps.
• Drive platform configuration, onboarding patterns, dashboards, and retention standards.
• Promote standardized instrumentation and telemetry across cloud-native architectures.

Skills

Observability

Dynatrace

Kubernetes

Elastic/OpenSearch

ServiceNow ITOM

AIOps

Grafana

Prometheus

OpenTelemetry

Azure Monitor

Tools

Dynatrace

Prometheus

Grafana

OpenTelemetry

Azure Monitor

OpenSearch

Elastic Stack

Alibaba Cloud Monitor

Job description

Observability Architecture & Design

• Define and maintain enterprise observability reference architecture, standards, patterns, and governance across AIA Group and Business Units.
• Design end-to-end observability for infrastructure monitoring, application performance monitoring, distributed tracing, logging, digital experience monitoring, network observability, and service health dashboards.
• Establish observability KPIs, SLOs, SLIs, error budgets, alerting principles, and service reliability reporting standards.
• Review solution designs and ensure observability requirements are embedded from architecture and delivery stages.
• Lead architecture and governance of Dynatrace as the enterprise observability plat
• form.
• Design monitoring standards for applications, Kubernetes, virtual machines, databases, middleware, APIs, network services, and cloud-native services.
• Define Dynatrace tagging standards, management zones, dashboard patterns, service mapping, synthetic monitoring, real user monitoring, and Davis AI adoption.
• Drive platform configuration, onboarding patterns, operational dashboards, reporting, and observability data retention standards.

ServiceNow ITOM Integration

• Architect integration between Dynatrace and ServiceNow ITOM Event Management / ITOM Health capabilities.
• Design event correlation, alert enrichment, topology-aware service impact analysis, and automated incident creation workflows.
• Define noise reduction, deduplication, priority mapping, escalation, and operational ownership models.
• Support integration of observability insights into ITSM processes, command center dashboards, and operational reporting.

AIOps & Auto-Healing Automation

• Define and implement AIOps operating patterns for anomaly detection, predictive alerting, root cause identification, and closed-loop remediation.
• Design auto-healing workflows integrated with Dynatrace, ServiceNow ITOM, automation platforms, and cloud-native services.
• Identify repeatable operational failure patterns and convert them into automated remediation runbooks where appropriate.
• Drive continuous improvement to reduce manual intervention, alert fatigue, incident recurrence, MTTD, and MTTR.

Logging & Observability Data Platforms

• Architect centralized logging and log analytics solutions using Elastic, OpenSearch, cloud-native log services, and enterprise logging standards.
• Define log collection, normalization, enrichment, indexing, retention, access control, and cost governance standards.
• Establish patterns for correlation across logs, metrics, traces, events, configuration, and service topology.
• Ensure logging platforms support operational troubleshooting, security visibility, auditability, and compliance requirements.

Open Source Monitoring & Cloud Native Observability

• Design monitoring and visualization solutions using Prometheus, Grafana, OpenTelemetry, and related open-source monitoring platforms.
• Define observability patterns for AKS, Alibaba Cloud ACK, containers, microservices, APIs, service mesh, and DevOps pipelines.
• Establish metrics federation, dashboarding, alerting, and integration approaches with Dynatrace and enterprise platforms.
• Promote consistent instrumentation and telemetry standards across modern application architectures.
• Define monitoring standards for Alibaba Cloud services including CloudMonitor, Log Service (SLS), ActionTrail, ARMS, Managed Service for Prometheus, Security Center, and related observability and alarm services.
• Ensure cloud-native monitoring capabilities are integrated with enterprise observability, ITOM, incident, and reporting processes.
• Drive cost-aware telemetry design across Azure and Alibaba Cloud environments.

Security, Governance & Compliance

• Embed security-by-design, least-privilege access, data protection, and compliance requirements into observability architecture.
• Support audits, risk assessments, regulatory reviews, and evidence requirements related to monitoring, logging, and service reliability.
• Define guardrails for observability platform access, retention, data classification, dashboard sharing, and operational reporting.
• Maintain observability documentation, runbooks, standards, design patterns, and operational controls.

Stakeholder & Technical Leadership

• Act as the enterprise subject matter expert for observability, monitoring, logging, AIOps, and self-healing automation.
• Collaborate with Cloud Architecture, Cloud Engineering, Operations, Security, DevOps, Application, Service Management, and Business Unit teams.
• Mentor engineering and operations teams on observability best practices, platform onboarding, dashboarding, and incident reduction techniques.
• Drive observability transformation initiatives and promote SRE-aligned operational practices across the organization.

Skills

• 10+ years relevant experience in Cloud Architecture, Infrastructure, Operations, Observability, or Application Performance Management.
• 5+ years practical experience designing and governing enterprise observability platforms.
• Strong hands-on experience with Dynatrace, including APM, infrastructure monitoring, Kubernetes monitoring, dashboards, management zones, service mapping, and Davis AI
• capabilities.
• Experience integrating observability platforms with ServiceNow ITOM / Event Management / IT
• SM processes.
• Strong experience with logging platforms such as Elastic Stack, OpenSearch, or equivalent enterprise log analytics solutions.
• Experience with open-source monitoring and visualization platforms such as Prometheus, Grafana, and OpenTelemetry.
• Hands-on experience with Azure native monitoring services including Azure Monitor, Log Analytics, Application Insights, Network Watcher, Azure Managed Prometheus, and Azure Man
• aged Grafana.
• Hands-on experience with Alibaba Cloud native monitoring services including CloudMonitor, Log Service (SLS), ActionTrail, ARMS, Managed Service for Prometheus, and related observability services.
• Strong understanding of Kubernetes, containers, microservices, APIs, network monitoring, distributed tracing, cloud networking, IAM, and security principles.
• Experience implementing AIOps, event correlation, anomaly detection, automated remediation, and self-healing operations.
• Experience working in enterprise or regulated environments is highly desirable.
• Relevant professional certifications such as Dynatrace Associate/Professional, Microsoft Azure Solutions Architect Expert, Alibaba Cloud Professional Architect, CKA, ITIL, SRE Foundation, or TOGAF will be an advantage.
• Sound understanding of IT partner ecosystem and partner collaboration in a multinational
• corporation.
• Experience in top-tier multinational corporation will be an advantage.
• Strong problem-solving and analytical skills.
• Excellent communication, stakeholder management, and collaboration skills.
• Ability to translate complex operational telemetry into actionable service reliability insights.
• Ability to operationalize disruptive technology services, including building implementation roadmaps for observability, AIOps, and self-healing automation.