Dynamic Events & MICE Sales Coordinator

Pullman; Kuala Lumpur; On-site; MYR 45,000 - 89,000; Full time

Job summary

Pullman Kuala Lumpur City Centre is seeking an Assistant Events Manager to support the Events Manager in developing event and MICE business. You will manage client relationships and ensure smooth planning and execution of events, working closely with hotel departments to deliver exceptional service while achieving revenue targets.

The role requires 1–2 years of relevant experience in events or hotel sales, with strong customer service, communication, and organizational skills.

Qualifications

• Degree/Diploma in Hospitality Management, Business Administration, Marketing, Event Management, or related field.
• Minimum 1–2 years of relevant experience in Events, Catering Sales, Conference & Banqueting, or hotel Sales & Marketing.
• Experience in a five-star hotel or upscale hospitality environment is an advantage.
• Strong customer service, communication, interpersonal, and presentation skills.
• Proactive, energetic, results-oriented, and commercially driven.
• Excellent organizational and time-management skills with strong attention to detail.
• Ability to manage multiple events and priorities in a fast-paced environment.
• Proficient in Microsoft Office; experience with Delphi or hotel sales systems is an advantage.

Responsibilities

• Support the Events Manager in achieving departmental sales and revenue targets.
• Develop new business opportunities and maintain strong relationships with existing clients.
• Handle event inquiries and assist with proposals, quotations, contracts, and BEO.
• Coordinate event details from initial negotiation and confirmation through to event completion.
• Conduct site inspections, hotel tours, client presentations, and pre-event meetings as required.
• Liaise with Banquet, Culinary, and other hotel departments to ensure client requirements are accurately communicated and delivered.
• Advise clients on venue set-ups, menus, event flow, and other operational requirements.
• Assist in overseeing events and ensuring smooth execution and excellent guest experience.
• Follow up on client feedback and coordinate service recovery when required.
• Maintain accurate records of sales activities, accounts, and event details in Delphi or relevant hotel systems.
• Monitor market trends, competitor activities, and business opportunities.
• Promote hotel facilities and additional revenue opportunities.
• Perform other duties as assigned by the Events Manager or Director of Events.

Skills

Customer service

Communication

Interpersonal skills

Presentation skills

Organizational skills

Time management

Education

Degree/Diploma in Hospitality Management, Business Administration, Marketing, Event Management, or related field

Tools

MS Office

Delphi/Hotel sales system

Job description

Pullman Kuala Lumpur City Centre is seeking an Assistant Events Manager to support the Events Manager in developing event and MICE business. You will manage client relationships and ensure smooth planning and execution of events, working closely with hotel departments to deliver exceptional service while achieving revenue targets.

The role requires 1–2 years of relevant experience in events or hotel sales, with strong customer service, communication, and organizational skills.