Duty Manager - Ormond Sandakan

OHG Services Sdn Bhd; Sandakan; On-site; MYR 6,000 - 8,000; Full time

Benefits offered by this job

Medical coverage for family

Staff meals provided

Free stays at properties

Quarterly bonus payouts

Career growth opportunities

Job summary

OHG Services Sdn Bhd, operating the Ormond Sandakan hotel, is seeking a Duty Manager to oversee daily operations and lead the team on assigned shifts. You will coordinate with Front Office, Housekeeping, Maintenance, and F&B to ensure smooth guest experiences.

Responsibilities include handling guest concerns, supervising check-ins and check-outs, monitoring room availability, and ensuring safety and brand standards. Some flexibility for weekends and overnight duties is required.

Qualifications

• Minimum 2 to 3 years of supervisory experience in hotel operations.
• Strong understanding of Front Office operations and room inventory.
• Experience using Opera, IDB, or other hotel PMS.
• Ability to make sound decisions under pressure.
• Good communication and leadership skills.
• Willing to work shifts, weekends, public holidays and overnight duties.

Responsibilities

• Take charge as Manager on Duty during assigned shifts.
• Oversee daily hotel operations and coordinate with departments.
• Handle guest concerns and service recoveries professionally.
• Lead shift briefings and ensure daily priorities are met.
• Prepare duty and incident reports.

Skills

Supervisory experience

Front Office operations

Guest handling

Leadership

Shift coordination

Tools

Opera

PMS

IDB

Job description

The Duty Manager oversees daily hotel operations at Ormond Sandakan, leading the team during assigned shifts, handling guest concerns, and ensuring guests have a smooth and welcoming experience.

Key responsibilities

Take charge as Manager on Duty and ensure smooth hotel operations during assigned shifts.

Handle guest complaints, service recovery and escalations professionally and efficiently.

Coordinate with Front Office, Housekeeping, Maintenance, F&B and other departments to ensure smooth daily operations.

Lead shift briefings and ensure all team members are aligned on daily priorities and guest needs.

Monitor room availability, occupancy, arrivals and departures, and ensure accurate handovers between shifts.

Conduct regular checks around the hotel to ensure service standards, cleanliness and safety are maintained.

Prepare and follow up on duty reports, incident reports and other operational matters when required.

Support the Front Office team in delivering efficient check-in, check-out and guest services.

Ensure hotel policies, procedures, safety requirements and brand standards are consistently followed.

Step in to support other departments and operational areas when needed.

About you

Minimum 2 to 3 years of supervisory experience in hotel operations, preferably in Front Office or Rooms Division.

Good understanding of Front Office operations, room inventory and daily hotel procedures.

Experience using Opera, IDB or other hotel Property Management Systems.

Strong guest handling and problem-solving skills, with the ability to make sound decisions under pressure.

Good communication and leadership skills.

Able to work independently and take ownership of hotel operations during assigned shifts.

Willing to work shifts, weekends, public holidays and overnight duties when required.

Previous experience as a Duty Manager, Assistant Front Office Manager or Senior Front Office Supervisor.

Experience acting as Manager on Duty or coordinating cross-department operations.

Knowledge of hotel operations beyond Front Office, including Housekeeping and F&B.

• Medical coverage extended to spouse and up to 5 children annually.
• Meal provided during working shifts.
• Free stays at wholly owned properties through employee points programme.
• Quarterly bonus payouts.
• Opportunities for career growth, training and development.

About us

Ormond Group rethinks hospitality for the contemporary traveller through thoughtfully designed hotels and service that leaves a lasting impression.