DRSC SEA Risk and Brand Protection - SEA Risk Operations Manager

Deloitte Southeast Asia; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Deloitte Southeast Asia is seeking a Service Line (based in Risk) – Manager to lead the SEA Risk Operations function in Kuala Lumpur. The role focuses on end-to-end operational delivery, process standardisation, and driving efficiencies across shared services while working with process owners and stakeholders.

As a leader, you will build high-performing teams, optimise resources based on volumes, and implement automation to improve control and service quality.

Qualifications

• Bachelor's degree in business or related field.
• 6–8 years of experience in shared services or risk operations.
• Experience managing multi-country/shared service teams.
• Strong analytical and stakeholder management skills.
• Experience with automation and process improvement.

Responsibilities

• Oversee day-to-day SEA Risk Operations service delivery.
• Provide operational oversight across multiple Risk Operations processes.
• Monitor performance, service levels, volumes and KPIs.
• Establish ownership, accountability and escalation across teams.
• Work with stakeholders to allocate resources and plan capacity.
• Identify gaps and bottlenecks; develop solutions.
• Drive process improvements including automation and standardisation.
• Develop and maintain operating procedures, controls and metrics.
• Support development and optimisation of the shared services model.
• Lead, coach and develop Risk Operations team members.

Skills

Stakeholder management

Analytical thinking

Project management

Team leadership

Process improvement

Change management

Education

Bachelor's degree in Business, Accounting, Finance, Operations Management or a related field

Job description

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DRSC SEA Risk and Brand Protection - SEA Risk Operations Manager

Date: 13 Oct 2026

Service Line / Portfolios: Clients & Industries

Location: Kuala Lumpur, MY

Title: Service Line (based in Risk ) – Manager

The SEA Risk Operations Manager plays a key leadership role in overseeing and driving the operational delivery of Risk and Brand Protection processes across Deloitte Southeast Asia.

The role is responsible for providing end-to-end operational oversight across Risk Operations and the role will focus on ensuring consistent, efficient and high-quality service delivery across the shared services operating model. The role will work closely with the SEA Risk Operations Leader, process owners and key stakeholders to enhance business processes, identify opportunities for improvement, standardise ways of working, and drive sustainable operational efficiencies.

Key Responsibilities

• Oversee the day-to-day operations and service delivery of SEA Risk Operations, ensuring processes are performed consistently, efficiently and in accordance with applicable policies and service standards.
• Provide operational oversight across multiple Risk Operations processes, including Conflict Check, Background Check and other risk-related activities.
• Monitor operational performance, service levels, volumes, backlogs and key performance indicators, and identify areas requiring management attention.
• Establish clear ownership, accountability and escalation mechanisms across operational teams.
• Work with the SEA Risk Operations Leader and process owners to ensure effective resource allocation and capacity planning based on business volumes and priorities.
• Identify process gaps, duplication, manual activities and operational bottlenecks, and develop solutions to address them.
• Drive the implementation of process improvements, including automation, workflow optimisation, reporting enhancements and standardisation across SEA.
• Develop and maintain appropriate operating procedures, process documentation, controls and performance metrics.
• Support the continuous development and optimisation of the SEA Risk Operations shared services model.
• Work with stakeholders to identify opportunities for standardisation or optimisation of processes where appropriate.Lead, coach and develop Risk Operations team members to build a strong operational capability.
• Build strong relationships with SEA Risk Leaders, business stakeholders, process owners and relevant Global/Member Firm stakeholders.
• Act as a key operational point of contact for Risk Operations matters and coordinate cross-functional resolution of operational issues.

Your role as a leader

• Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively – leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.

Requirements

• Bachelor’s degree in Business, Accounting, Finance, Operations Management or a related field.
• Minimum 6-8 years of experience in shared services, business operations, professional services, risk operations, compliance operations or a similar environment.
• Proven experience in managing or supervising shared service centre / operations teams, preferably supporting multiple countries or geographies.
• Strong analytical, critical thinking and problem-solving skills, with the ability to analyse operational data and identify trends.
• Strong project management and change management skills.
• Excellent stakeholder management and communication skills, with the ability to work effectively across different levels and geographies.
• Strong people leadership, coaching and team development capabilities.
• Experience within a professional services, risk, compliance or regulatory environment would be an advantage.
• Proven ability to collaborate with technology stakeholders to develop and implement automation and technology-enabled solutions that optimise processes, strengthen controls and support the continuous improvement of operational service delivery is highly desirable.