DRSC A&A: Resource Management Associate

ACCA Careers; Kuala Lumpur; On-site; MYR 61,000 - 84,000; Full time

Job summary

Deloitte seeks an Associate in Kuala Lumpur to provide administrative and operational support to SEA member firms from the Delivery Center.

This role covers resource management deployment, billing, charging code creation, and other business tasks, requiring strong organization and cross-team collaboration. You will support data accuracy, prepare capacity reports, and assist with ongoing process improvements in a fast-paced setting.

Qualifications

• 2–3 years of working experience in administration or business fields.
• Strong organizational, planning, and coordination skills.
• Excellent communication and teamwork abilities.
• Detail-oriented, proactive, and solution-focused.
• Comfortable in a fast-paced, process-driven environment.

Responsibilities

• Review and validate work requests from engagement teams with complete information.
• Allocate audit work based on capacity, availability and timelines.
• Track demand and highlight potential capacity or timing risks.
• Support data accuracy and resolve information issues with team managers.
• Prepare reports on team capacity, workload status and booked work.
• Assist with billing and charging code maintenance.
• Handle general administrative tasks and contribute to business support initiatives.
• Maintain records and support process improvements.

Skills

Organizational skills

Communication skills

Teamwork

Attention to detail

Adaptability

Problem solving

Learning mindset

Education

Administration or business background

Job description

Title: DRSC A&A: Business Operations/Support Associate (based in Kuala Lumpur)

Are you ready to unleash your potential? At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

Role Overview

We are looking for an Associate to provide administrative and operational support to SEA member firms from the Delivery Center. This includes supporting resource management deployment, billing, charging code creation, and other business-related administrative tasks.

Key Responsibilities

• Reviewing and validating work requests received from engagement teams, ensuring all required information is complete.
• Allocating audit work to appropriate teams based on capacity, availability, and expected delivery timelines.
• Tracking upcoming demand and proactively highlighting potential capacity or timing risks.
• Supporting data accuracy and quality by resolving information issues with team managers.
• Preparing reports on team capacity, workload status, and booked work.
• Assist with billing and charging code maintenance.
• Handle general administrative tasks and contribute to other business support initiatives.
• Maintain accurate records and support process improvements.

Your role as a leader

• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte’s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.

Requirements

• Open-minded, adaptable, and eager to learn.
• Strong organizational planning, and coordination skills.
• Background in administration, business, or related fields preferred (2-3 years working experience).
• Good communication and teamwork skills.
• Detail-focused, proactive, and solution-oriented.
• Enjoy working in a fast-paced, process-driven environment.

Due to volume of applications, we regret only shortlisted candidates will be notified.

Candidates must be resident in Malaysia, or have the right to work in Malaysia.