Driver Communications Leader & Training Strategy
GrabTaxi Holdings Pte. Ltd.
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Benefits offered by this job
Job summary
Grab is seeking a Manager, Driver Communications in Malaysia to lead a team of 4 specialists and shape the driver-facing narrative across In-App Inbox Messages, Driver Blog, and GrabAcademy.
You will translate complex policies and regulatory changes into clear guidance and report to Head, Driver Affairs, based in Petaling Jaya.
This role emphasizes operational communications, change management, and cross-functional collaboration with PR, Product, Legal, and Operations.
Qualifications
- 7+ years in Operational Communications, Change Management, Corporate Communications, or Content Strategy
- Proven ability to manage a team and optimize workflow pipelines
- Excellent written and verbal English; Bahasa Malaysia beneficial
- Experience influencing senior leaders across PR, Public Affairs, Product, Legal, and Operations
Responsibilities
- Define driver narrative and change management strategy across product launches and regulatory updates
- Drive GrabAcademy in-app training scope with bite-sized modules
- Lead a team of 4 specialists and manage workflows for editorial quality
- Establish and govern the Single Source of Truth for driver channels
- Gather ground-level insights through field visits and focus groups
- Monitor channel performance, feedback loops, and support deflection trends
Skills
Job description
Grab is seeking a Manager, Driver Communications in Malaysia to lead a team of 4 specialists and shape the driver-facing narrative across In-App Inbox Messages, Driver Blog, and GrabAcademy.
You will translate complex policies and regulatory changes into clear guidance and report to Head, Driver Affairs, based in Petaling Jaya.
This role emphasizes operational communications, change management, and cross-functional collaboration with PR, Product, Legal, and Operations.
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