Dispute Resolution & Complaints Specialist

Public Mutual Berhad; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

Public Mutual Berhad in Malaysia is seeking a detail-oriented professional to handle enquiries and complaints involving the agency force, and to assist in drafting memos, reports, and proposals.

The role also supports administrative matters related to complaints lodged by customers/investors, requiring a degree and at least one year of experience, with strong English writing and coordination skills.

Qualifications

• Degree in Mass Communication, English Language, Business Administration or Psychology.
• Minimum 1 year working experience.
• Good command of English, both written and spoken.
• Good coordination skills with internal and external parties.
• Detailed and meticulous.

Responsibilities

• Handle enquiries and complaints involving the agency force.
• Assist in drafting, writing and editing memos, reports, proposal papers, etc.
• Assist in all administrative matters pertaining to complaints lodged by customers/investors.

Skills

Writing skills

Analytical skills

Coordination

Detail-oriented

English proficiency

Education

Degree in Mass Communication

Degree in English Language

Degree in Business Administration

Degree in Psychology

Job description

Public Mutual Berhad in Malaysia is seeking a detail-oriented professional to handle enquiries and complaints involving the agency force, and to assist in drafting memos, reports, and proposals.

The role also supports administrative matters related to complaints lodged by customers/investors, requiring a degree and at least one year of experience, with strong English writing and coordination skills.