Director, Customer Quality - Asia

Lam Research; Penang; On-site; MYR 180,000 - 300,000; Full time

Job summary

Lam Research in Penang, Malaysia, seeks a senior quality leader to partner with account teams and ensure the voice of the customer informs GOps quality initiatives. You will influence quality stakeholders across Lam to deliver measurable improvements and lead the resolution of critical customer quality issues.

Success will be defined by improvements in customer satisfaction with quality, alignment with regional KPI goals, and timely delivery of quality initiatives in collaboration with product

Qualifications

• Bachelor’s degree in Engineering, Mechanical, Electrical or Industrial, with 15 years of experience or equivalent years of experience in a similar role.
• Experience working with customers in the semiconductor industry is a must.
• Demonstrated experience applying advanced quality methods to improve quality and reduce variability.
• Ability to communicate and influence effectively with quality stakeholders across the company, up to senior leadership levels at Lam Research.
• The ability to collaborate on cross functional teams.
• Curious mindset, passion for quality ideas, a bias for engagement, and the ability to drive innovative changes.
• Adept at creating and delivering effective presentations to executive staff on quality topics and/or escalations

Responsibilities

• Build collaborative partnerships with the customer account teams.
• Advocate for the voice of the customer on product quality execution for Lam Research.
• Lead and own the resolution of key quality issues raised by our customers, collaborating with multiple stakeholders.
• Represent GOops Quality in Regional Quarterly Operations Review and align with regional metrics.
• Ensure Lam execs are prepared for customer executive reviews or meetings.
• Educate GOps Quality messaging to Account Team and customers.
• Direct customer engagements when necessary.
• Identify quality problems, align priorities, establish root cause, and implement solutions within target cycle times.
• Communicate quality issues and trends to Lam’s key customers.
• Role model Lam Core Values and effective use of the Lam Management System.

Skills

Quality leadership

Stakeholder communication

Semiconductor industry experience

Cross-functional collaboration

Presentation skills

Education

Bachelor’s degree in Engineering/Mechanical/Electrical/Industrial

Job description

The group you’ll be a part of

The Global Operations Group brings information systems, facilities, supply chain, logistics, and high-volume manufacturing together to drive the engine of our global business operations. We help Lam deliver industry-leading solutions with speed and efficiency, while actively supporting the resilient and profitable growth of Lam's business.

The group you’ll be a part of

The Global Operations Group brings information systems, facilities, supply chain, logistics, and high-volume manufacturing together to drive the engine of our global business operations. We help Lam deliver industry-leading solutions with speed and efficiency, while actively supporting the resilient and profitable growth of Lam's business.

The impact you’ll make

You will be instrumental in making Lam #1 in Customer Trust as you partner with our Account Teams to ensure that the voice of customer is reflected in GOps Quality initiatives and influence quality stakeholders across Lam to deliver results.

Success will be measured by customer satisfaction measure on quality (CXL3) for Lam's Tier 1 customers, execution to GOps Quality L1 KPI goals, and execution of aligned customer initiatives on quality (eg ramp support, missing part reduction, FA cycle time improvement etc).

What You’ll Do

• Build collaborative partnerships with the customer account teams.
• Advocate for the voice of the customer on product quality execution for Lam Research.
• Lead and own the resolution of key quality issues raised by our customers. This will require collaborating with the Lam account team, customer executives, Lam executives, the product groups, and other functions within GOps.
• Represent GOps Quality in Regional Quarterly Operations Review. Align with GOps Quality and Global Quality on regional metrics.
• Ensure that GOps execs are prepped and up to speed when they are participating in a customer executive review or meeting with a customer.
• Educate and clarify the GOps Quality messaging to Account Team and customers.
• Direct customer engagements when necessary.
• Ensure that customer quality problems are identified, priorities aligned, root cause established and solution implemented within established target cycle times.
• Communicate to the Gops quality team on quality issues and/or trends at Lam's key customers.
• Role model Lam Core Values and effective utilization of Lam Management System to resolve conflict and drive results.

Who We’re Looking For

• Bachelor’s degree in Engineering, Mechanical, Electrical or Industrial, with 15 years of experience or equivalent years of experience in a similar role. An advanced degree is preferred.
• Experience working with customers in the semiconductor industry is a must.
• Demonstrated experience applying advanced quality methods to improve quality and reduce variability.
• Ability to communicate and influence effectively with quality stakeholders across the company, up to and including senior leadership levels at Lam Research.
• The ability to collaborate on cross functional teams.
• Curious mindset, passion for quality ideas, a bias for engagement, and the ability to drive innovative changes.
• Adept at creating and delivering effective presentations to executive staff on quality topics and/or escalations

Preferred Qualifications

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.