Director Group Digital Product

DKSH Group; Kuala Lumpur; On-site; MYR 350,000 - 700,000; Full time

Job summary

DKSH Group in Kuala Lumpur seeks a Director of Group Digital Product to lead the global digital product portfolio, define strategy, and drive value realization across markets. You will build and scale product teams, partner across engineering, data, and operations, and ensure scalable, secure digital platforms.

The role emphasizes customer-centric design, data-driven decision making, and strategic governance across a matrix organization, with focus on innovation and AI-enabled capabilities.

Qualifications

• Bachelor's degree in a relevant field
• 15+ years in Product Management or Digital Leadership
• Proven track record launching and scaling digital products
• Experience leading multidisciplinary teams in matrix organizations
• Experience across multiple countries and markets

Responsibilities

• Define vision, strategy, and roadmap for DKSH's digital product portfolio.
• Lead end-to-end product lifecycle from discovery to delivery and adoption.
• Translate business objectives and customer insights into scalable product strategies.
• Drive revenue growth, productivity, and customer experience through digital products.
• Build and coach high-performing Product Managers and Product Owners.

Skills

Product leadership

Digital strategy

Team leadership

Stakeholder mgmt

Agile methods

Data-driven decisions

Communication skills

AI awareness

Matrix organization

Digital commerce

Vendor management

Education

Bachelor's degree

MBA or Master’s

Job description

Title: Director Group Digital Product

Location: Kuala Lumpur, MY, MY

Global Business Unit: OTH

Job Function: Information Technology

Requisition Number: 244949

About the Role

The Director, Group Digital Product leads DKSH's global digital product portfolio and product management function, defining product strategy, roadmap, and value realization across multiple markets. Accountable for delivering scalable digital products that drive commercial growth, operational efficiency, and exceptional user experiences, while building high-performing product teams and product management capabilities across the organization.

What You Will Deliver

• Define and own the vision, strategy, roadmap, and operating model for DKSH's digital product portfolio.
• Lead the end-to-end product lifecycle from opportunity identification and product discovery through delivery, adoption, optimization, and value realization.
• Translate business objectives, market opportunities, customer insights, and user needs into scalable digital product strategies.
• Drive commercial outcomes through digital products, including revenue growth, sales enablement, productivity improvements, customer experience, and operational efficiency.
• Establish clear product priorities, investment decisions, and success metrics aligned with DKSH business goals.
• Champion customer-centric product development and Design Thinking principles to deliver differentiated user experiences.
• Leverage data, analytics, and customer insights to make informed product decisions and continuously improve product performance.
• Partner closely with business, engineering, operations, data, and country stakeholders to deliver strategic product outcomes.
• Ensure digital platforms remain scalable, sustainable, secure, and aligned with evolving business requirements.
• Identify opportunities to accelerate innovation through emerging technologies, including AI-enabled capabilities and digital transformation initiatives.
• Manage external vendors and strategic partners to maximize delivery effectiveness and business value.
• Drive product governance, portfolio transparency, and alignment across multiple markets and stakeholder groups.
• Lead, coach, and develop a high-performing team of Product Managers, Product Owners, and related product professionals.
• Establish a strong product management culture focused on customer outcomes, accountability, collaboration, and continuous improvement.
• Build organizational product management capabilities, talent pipelines, and succession plans.
• Provide strategic leadership across a matrix organization, influencing senior business and technology stakeholders.
• Foster innovation and continuous learning across the Group Digital Product organization.
• Lead organizational change and adoption initiatives to maximize business value from digital investments.
• Create an environment that encourages experimentation, learning, and calculated risk-taking.
• Drive engagement, performance, and development of team members aligned with DKSH's People DNA behaviors.
• Serve as a trusted advisor to business leaders on digital strategy, product investment decisions, and transformation priorities.

What You Bring

• A bachelor's degree (MBA or Master's degree preferred) in Computer Science, Information Technology, Business Administration or a related field.
• Minimum 15 years of experience in Product Management, Digital Product Leadership, Digital Commerce, or Digital Transformation.
• Proven track record of successfully defining, launching, scaling, and optimizing digital products or platforms.
• Significant experience leading multidisciplinary product teams and developing product management talent.
• Demonstrated success operating in complex matrix organizations with multiple stakeholder groups.
• Proven experience managing complex digital product portfolios and roadmaps across multiple countries and markets.
• Strong stakeholder management and influencing skills across senior leadership levels, with a track record of driving strategic business transformation initiatives.
• Experience driving measurable business outcomes through digital products and data-driven decision making.
• Deep expertise in Product Management, digital product strategy, and product operating models.
• Strong commercial acumen with the ability to connect product investments to measurable business outcomes.
• Strong knowledge of Agile product development methodologies and modern product management practices.
• Experience leading customer-centric product discovery, user research, and product innovation initiatives.
• Strong understanding of digital commerce, platform business models, and customer experience management, with experience across technology, healthcare, distribution, telecommunications, and other customer-centric digital organizations.
• Ability to balance strategic thinking with execution excellence.
• Excellent communication, presentation, and facilitation skills.
• Strong analytical capability with experience using data and insights to guide decision making.
• Sound technical understanding and ability to effectively partner with engineering and architecture teams.
• Experience managing vendors, partners, and strategic technology relationships.
• Knowledge of AI, data-driven products, and emerging digital technologies is highly desirable.
• Experience working across diverse Asian markets and regional business environments is preferred.

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Information Technology.

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